Customer Service Specialist - Bilingual (English/Spanish) Job at Corestaff Services, Houston, TX

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  • Corestaff Services
  • Houston, TX

Job Description

Customer Service Specialist - Bilingual (English/Spanish)

The Bilingual Customer Service Specialist will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers.

  • Location: Houston, TX 77077
  • Pay: $22.00 per hour (DOE)
  • Shift: 8AM - 5PM Monday - Friday (Onsite)
  • Bilingual - English/Spanish

Responsibilities:

  • Provide superior customer service in phone conversations, written correspondence, follow-up activities, and coordination of job responsibilities.
  • Assist processing of cancellation requests from dealers, customers and lienholders through interactive discussions.
  • Support underwriting of applications for company products
  • Support communications that assist administration of company products.
  • Provide support for administration processes and communications.
  • Maintain accurate records of communications in the transactions system.
  • Assist dealers to reconcile their records for new business, rates, online support and claims.
  • Support account setup activities and live dealer communications.
  • Back up receptionist.

Requirements :

  • High School Diploma or GED
  • Previous experience in a call center or customer support role is preferred.
  • Strong computer skills with proficiency in office software applications.
  • Excellent verbal and written bilingual communication skills in English and Spanish.
  • Ability to type efficiently while engaging with customers on various platforms.
  • Strong analytical skills to assess customer needs and provide effective solutions.
  • A positive attitude with a commitment to delivering outstanding customer service.
  • Ability to work independently as well as part of a team in a dynamic environment.
  • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Job Tags

Hourly pay, Shift work, Monday to Friday,

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