Call Center Representative Job at LHH, Fresno, CA

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  • LHH
  • Fresno, CA

Job Description

Call Center Customer Service Representative

On-Site: Fresno

Contract Role: 6 to 9 months

We are seeking a Call Center Customer Service Representative to join our dynamic team. This position involves making outbound calls to existing and potential customers to provide product information, offer solutions, and ensure a positive customer experience. If you are an excellent communicator who enjoys engaging with people, we want to hear from you!

Key Responsibilities

  • Make outbound calls to customers to discuss services, promotions, or product inquiries
  • Provide exceptional customer service by addressing concerns, answering questions, and offering solutions
  • Accurately document customer interactions and update account information in the system
  • Work towards individual and team performance goals, including call quotas and customer satisfaction targets
  • Collaborate with team members to improve call strategies and customer engagement
  • Maintain a high level of professionalism and customer empathy during interactions
  • Follow company policies and guidelines while ensuring compliance with all regulatory requirements

Qualifications

  • High school diploma or equivalent; college degree preferred
  • Previous experience in a call center, telemarketing, or customer service role (1+ years preferred)
  • Excellent verbal communication and active listening skills
  • Ability to manage time effectively, prioritize tasks, and meet performance goals
  • Proficiency with CRM systems and basic computer skills
  • Ability to work well under pressure and adapt to a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Positive attitude and strong work ethic

Job Tags

Contract work,

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