Trust and Safety Analyst Job at Like Labs, Inc., Santa Monica, CA

bXBaRVRITWRLNEZSZmhlaTlQMlVaSWI3Snc9PQ==
  • Like Labs, Inc.
  • Santa Monica, CA

Job Description

Important Notice: This role involves handling sensitive and graphic content, including material related to harassment, violence, gore, and child abuse. Candidates must be comfortable with regular exposure to this type of content.

Apply to this position if you…

  • Are passionate about maintaining online safety and protecting communities.

  • Have the resilience to handle sensitive and graphic content while maintaining empathy and discretion.

  • Want to contribute to building a safer platform through investigations, risk assessment, and community protection.

Who We Are:

At Favorited, we are redefining mobile live-streaming as a fully interactive, gamified experience. We’re dedicated to fostering deeper connections between creators and their communities through play, and ensuring that creators are compensated well in the process.

Our App:

  • iOS

  • Android

Who You Are:

  • Resilient and empathetic with experience in content moderation, trust and safety operations, or customer support (preferred).

  • Analytical with a strong ability to handle sensitive situations confidentially.

  • Comfortable with exposure to sensitive and potentially disturbing content, including harassment, violence, gore, and child abuse material.

  • Effective communicator with strong written and verbal communication skills.

  • Collaborative and adaptable, able to work independently or with remote teams.

  • Experienced in training, QA assessments, or instructional support (a plus).

What You Will Do:

  • Investigate Support Tickets: Provide timely, accurate responses to user inquiries and support tickets, troubleshooting issues and escalating complex cases where necessary.

  • Resolve Safety Concerns: Investigate user behavior, assess risks, and take appropriate enforcement actions, such as account suspensions or content removal. Escalate critical cases to law enforcement when required.

  • Content Moderation: Review sensitive and graphic content, ensuring compliance with Favorited’s community guidelines and industry standards.

  • Collaborate with Vendor Teams: Provide support and guidance to vendor investigation teams, assist in creating training materials, and perform QA assessments to maintain moderation quality.

  • Maintain Accurate Documentation: Document investigations and enforcement actions to maintain a clear audit trail in support systems.

  • Risk Assessment & Reporting: Monitor user behavior trends and emerging risks, providing feedback to improve trust and safety processes.

What We Are Looking For:

  • Experience in content moderation, trust and safety operations, or customer support (preferred).

  • Strong analytical and problem-solving skills.

  • Comfort with sensitive content, including harassment, violence, gore, and child abuse material.

  • Excellent communication and collaboration skills.

  • Ability to work in a fast-paced, dynamic environment with remote and onsite teams.

  • Experience in training or quality assurance (a plus).

Where You’ll Work:

This is a full-time hybrid position in Santa Monica with in office days Tue-Thur. Flexibility in working hours is required to address user concerns promptly.

If you are passionate about promoting online safety, upholding community standards, and are equipped to handle sensitive content, we encourage you to apply.

Job Tags

Permanent employment, Full time, Remote job,

Similar Jobs

BAYADA Home Health Care

staff - Registered Nurse (RN) - Home Health - $55+ per visit Job at BAYADA Home Health Care

 ...BAYADA Home Health Care is seeking a Registered Nurse (RN) Home Health for a nursing job in Foxboro, Massachusetts. Job Description & Requirements Specialty: Home Health Discipline: RN Duration: Ongoing Employment Type: Staff $10,000.00 SIGN-ON BONUS... 

Conifer

Marketing Manager Job at Conifer

Company Description Conifer is a company focused on building an Electric Engine that makes electric mobility fun and affordable. The company was started by repeat founders and industry veterans from Apple, Lucid, and Tesla, bringing a wealth of experience and innovation...

Valiant Enterprises Inc

Marketing Assistant | Entry Level Job at Valiant Enterprises Inc

 ...Were looking for a motivated Entry-Level Marketing Assistant to become a key player in our vibrant team. This is a fantastic opportunity...  ...s degree in Marketing, Business, Communications, or a related field. No prior experience necessary; internships or relevant... 

BURNHAM BROTHERS FARM

Farm Hand Job at BURNHAM BROTHERS FARM

 ...Company Description We suggest you enter details here Role Description This is a full-time on-site role for a Farm Hand located in Blytheville, AR at BURNHAM BROTHERS FARM. The Farm Hand will be responsible for tasks related to operating farm equipment, harvesting... 

China Global Connections

University German Teacher Job at China Global Connections

Well-established University is looking for a full-time GermanTeacher for its campus in Chongqing. This position entails joining the faculty September 2024. Job DescriptionTeach German to university school students (18 - 22 yearsold), focusing on spoken German, language...