Patient Service Representative (409590) Job at IDR, Inc., Bay County, FL

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  • IDR, Inc.
  • Bay County, FL

Job Description

IDR is seeking a Patient Services Representative to join one of our top clients in San Francisco and Daly City, CA . This role is perfect for individuals with a passion for healthcare and customer service, who are adept at handling patient complaints and ensuring their timely resolution. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Patient Services Representative

  • Serve as the primary point of contact for patient complaints, ensuring timely and satisfactory resolutions
  • Educate patients and families on complaint procedures and foster service recovery
  • Act as a liaison between patients, families, hospital staff, and volunteers to enhance the patient experience
  • Maintain thorough documentation of patient concerns, follow-ups, and resolutions
  • Assess and address patients' physical and ambulatory needs, ensuring necessary medical equipment and services are provided

Required Skills for Patient Services Representative

  • Strong customer service skills with a focus on service recovery
  • Understanding of healthcare operations, including risk management principles
  • Knowledge of CMS, The Joint Commission (TJC), and regulatory guidelines related to patient rights and grievances
  • Excellent written and verbal communication skills to interact professionally with diverse audiences
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and healthcare systems (e.g., EHR, MIDAS)

What’s in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry-leading organization
  • Close-knit and team-oriented culture

Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

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