Job Description

Job Responsibilities:

• Develop an understanding of the most effective and efficient processes to accomplish tasks, focusing on continuous improvement.
• Begin to develop the ability to analyze complex information to effectively solve problems, seeking guidance from mentors when necessary.
• Allocate 10% of time to training and skill enhancement.
• Dedicate 90% of time to engagement-related tasks.
• Execute all tasks outlined in the scope of work, adhering to standard operating procedures with minimal oversight.
• Collaborate with clients to analyze and understand their needs and objectives.
• Work alongside senior engineers on more complex engagements.
• Provide technical support and troubleshooting assistance to clients during and after project implementation.
• Escalate complex issues to appropriate teams or engineers as necessary.
• Document project progress, issues, and resolutions concisely and promptly.
• Consistently self-review work to identify and improve approaches for producing high-quality outcomes.

Sales and Client Engagement:

• Develop and maintain strong relationships with clients to ensure satisfaction.
• Adhere to availability standards for responding to client inquiries.
• Communicate technical concepts effectively to clients.
• Identify and communicate cross-sell and up-sell opportunities with the account team across services.

Talent Development:

• Demonstrate proactive engagement in obtaining and maintaining certifications and cultivating technical proficiency in line with industry standards.
• Provide input to leadership on needed training and development.
• Proactively seek assistance and guidance from mentors as necessary.
• Shadow colleagues and actively participate in practical exercises within the company's lab when not assigned to an engagement.

Qualifications:

• Active Top Secret/SCI clearance with a full-scope polygraph.
• Experience operating in classified environments.
• Bachelor's degree in a related area or at least 4 years of related work experience.
• Splunk industry certifications.
• Strong background with Splunk Enterprise and Splunk Enterprise Security.
• Understanding of identity, SIEM, cybersecurity, and infrastructure concepts.
• Understanding of governance and compliance, specifically with FAR, DFARs, CUI, and CMMC.
• Understanding of FedRAMP and IL constructs.
• Strong interpersonal skills and ability to work collaboratively in a team.
• Ability to clearly communicate complex messages to a variety of audiences.
• Excellent problem-solving skills with keen attention to detail.
• Willingness to travel to meet client needs.

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