Information Technology Administrator Job at Sycomp, Foster, CA

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  • Sycomp
  • Foster, CA

Job Description

About the Role

We are actively seeking a talented and motivated individual to join our team as Helpdesk Engineer. This is an internal user support position. The chosen candidate will also play a role in maintaining and optimizing our IT infrastructure.

If you are a dynamic IT professional seeking a challenging and rewarding role that combines Tier 3 helpdesk support and systems engineering, and you are excited about contributing to Sycomp's global success, we invite you to apply.

Responsibilities

  • Infrastructure Management:
  • Maintain Sycomp's internal environment, including Entra ID (Azure Active Directory), on-premises Active Directory and supporting infrastructure servers and appliances.
  • Implement and manage Azure Virtual Desktop Infrastructure (VDI) solutions.
  • Administer and troubleshoot Microsoft Intune and JAMF Pro MDM environments.
  • Administer VPN for secure remote access.
  • Experience with Cisco Meraki line of products and Palo Alto Firewalls.

  • Helpdesk Support:
  • Remotely serves as the primary point of contact for escalated technical issues, delivering expert troubleshooting and resolution for our global on-premises and remote users.
  • Support of a world-wide team of Microsoft Windows (10 & 11) and MacOS laptop users as well as mobile devices, both Android and iOS.
  • Efficiently manage helpdesk ticket queues, ensuring timely and effective issue resolution.
  • Collaborate with Tier 1 and Tier 2 support teams to enhance overall support efficiency.
  • Security and Compliance:
  • Participate in team efforts to secure the IT environment, ensuring compliance with industry standards and best practices.
  • Participate in migrating applications to Single Sign-On (SSO).
  • Conduct regular security audits and implement necessary measures to address vulnerabilities in our Microsoft cloud and on-premises environments.
  • Participate in maintaining our threat detection/protection environment – email, endpoint, and edge.
  • Automation and Scripting:
  • Leverage PowerShell scripting to automate processes, including onboarding/offboarding procedures.
  • Implement automation solutions to streamline routine maintenance tasks.

  • Global Helpdesk Management:
  • Work with helpdesk engineers globally, coordinating support activities across the US, EMEA and APAC regions.
  • Ensure consistent and effective support services worldwide. This will require flexible availability.

  • Project Guidance:
  • Provide guidance and leadership with the team to execute new IT projects, ensuring alignment with organizational goals.
  • Collaborate with cross-functional teams to deliver projects on time and within budget.

  • Licensing and Compliance:
  • Help track and manage software licenses, ensuring compliance with vendor agreements.
  • Proactively address licensing needs and assist with solutions to optimize costs.

Qualifications

  • Proven experience in a senior helpdesk support role.
  • Proven experience with end-user support, both in-office and remote users.
  • Comprehensive experience with management and support of everything Microsoft 365 including Exchange, SharePoint, and Teams.
  • Experience with Entra ID (Azure Active Directory), Single Sign-On (SSO), and Azure VDI.
  • Experience onboarding and migrating applications to SSO.
  • Experience with VPN and network security.
  • Demonstrated knowledge in PowerShell scripting.
  • Demonstrated knowledge and experience with device threat management solutions. CrowdStrike, SentinelOne, Microsoft Defender for Endpoint, etc.
  • Demonstrated knowledge and experience of cloud-based email threat management solutions. Proofpoint, Mimecast, Check Point, etc.
  • Demonstrated ability to technically lead IT projects.
  • Strong problem-solving skills and ability to handle escalated technical issues.
  • Excellent communication and interpersonal skills.

Job Tags

Worldwide, Flexible hours,

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