Hotel Front Desk Receptionist Job at LaQuinta Inn & Suites Florence Cincinnati Airport, Florence, KY

bkpoTVRYOGJLNGxXZnhhaThQS1hZSUg2Snc9PQ==
  • LaQuinta Inn & Suites Florence Cincinnati Airport
  • Florence, KY

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Field customer complaints when necessary
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
  • 1+ year of hotel industry experience or related job preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
  • High school diploma, GED, or equivalent
About Company: Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Tags

Similar Jobs

Ponca City Development Authority

Account/Finance Associate (Temporary) Job at Ponca City Development Authority

 ...TITLE: Accounting/Finance Associate (Temporary) IMMEDIATE SUPERVISOR : Accounting Manager CONTROLLING SUPERVISOR: Tribal Chair QUALIFICATIONS: This employee must have a minimum of a high school diploma. Completion of basic accounting and/or clerical... 

Coneybeare

Outside Sales Representative - Building Materials / Construction (San Diego or Inland Empire) Job at Coneybeare

We are looking for a hungry Outside Sales Representative in the San Diego or Inland Empire area, to join our sales team and thriving family-and employee-owned building materials and lumber company! $130K - $150K total comp. with lucrative commissions. We also offer...

Eventscape Inc.

Wood Finisher - Temporary Contract Job at Eventscape Inc.

 ...Join the Team that is Redefining Architectural Innovation Eventscape is seeking a Custom Finishing Technician (Wood Finisher)to join our fabrication team. This will be a full-time role, working 40 hours per week on a temporary contract. ABOUT THE ROLE The... 

Warren County

EMPLOYMENT & TRAINING COORDINATOR Job at Warren County

 ...WARREN COUNTY DEPARTMENT OF WORKFORCE DEVELOPMENTNOTICE OF VACANCYEMPLOYMENT & TRAINING COORDINATORThe Warren County Department of Workforce Development is seeking a qualified candidate for the position of Employment and Training Coordinator in the Warren County... 

StaffingForce

Government Contracts Associate Attorney Job at StaffingForce

Prestigious domestic and international law firm seeks a Government Contracts savvy Associate Attorney to join its expanding Dallas, Texas group. Candidate will have the following: 2+ years of government contracts experience within a major law firm setting (experience...