Job Description

WellNow Urgent Care is here to help our patients get well. Founded in 2011 with just 12 locations, we have quickly grown to 180+ locations across New York, Michigan, Illinois, Indiana, and Pennsylvania. Our growth-focused model positions us as one of the fastest-growing providers of quality urgent, virtual, and occupational care. Come join our team today!

WellNow is a part of TAG – The Aspen Group – a family of like-minded brands whose mission it is to empower our teams to deliver the best possible experience and care to every patient that walks through our doors, which means we have a rich bench of experts to collaborate with, borrow from and share wins with.

As a reflection of our current needs and planned growth, we are very pleased to offer an opportunity to join our team as a Education & Training Specialist.

Essential job functions:

• Develop and/or improve content using a variety of modalities, including video, simulation, in-person learning, live virtual learning, and web-based, in partnership with Subject Matter Experts (SMEs. Uses tools such as Articulate Storyline/Rise, Camtasia, and Microsoft Office/PowerPoint.
• Design and deliver training for all clinical team members, ensuring content is role-specific and aligned with organizational goals.
• Assist with project management tasks, including building plans and updating detailed project sheets
• Assess and recommend new trainings, development tools, and applications
• Support team toward achieving department goals and priorities
• Evaluate learner performance by monitoring behaviors and identifying issues such as poor attitude, skill gaps, attendance challenges, or training difficulties, and communicate findings to clinical field trainers, Multi-Site Managers, and Human Resources.
• Facilitates specialized training programs , such as CPR, BAT, Urine Collector, DOT guidelines, IM, Spirometry, vaccine updates, OSHA compliance, QA protocols, and other management-requested topics
• Maintains the accuracy and consistency of training materials by seeking prior approval for changes or new content from the Director of Education and Training.

Minimum Job Qualifications:

• 3+ years of experience in virtual or in-person facilitation and instructional design
• Proven design experience across learning modalities (ILT, eLearning, Virtual), with experience using either Articulate or Adobe Captivate required.
• Demonstrated ability to deliver engaging, impactful educational content.
• Strong project management skills, able to organize and execute tasks and activities with urgency
• Understanding of adult learning theory and principles, demonstrated application of instructional design and facilitation principles
• Proven ability to work independently and collaboratively within a team environment.
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups.
• Proficient in Microsoft Office Suite – i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint
• Detail-oriented and highly organized, ensuring accuracy in content and logistics.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• Local travel required.
• Must reside in an area in which WellNow has open clinics: New York, Michigan, Illinois, Indiana, and Pennsylvania.
• For consideration; one will need to provide samples and/or portfolio of content design.

Starting Salary at $65,000

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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