About the Company:
Our client is looking for a Desktop Analyst to join their team!
About the Role:
The Desktop Analyst delivers primary 2nd and 3rd level support to the user community. Analysts are responsible for the day-to-day desktop systems deployment, maintenance and support. In addition, Analysts will handle assigned project work, research issues, moves and replacement equipment requests. This position works closely with the Helpdesk and other Information Technology groups to ensure timely and reliable service.
Responsibilities:
Qualifications:
Bachelor’s degree preferred.
5+ years of desktop experience in a professional services environment; Law Firm experience preferred.
Excellent computer skills, including proficiency in using Windows 11, Active Directory, O365, iManage, Intune Company Portal, Microsoft Authenticator, System Center Endpoint Protection, Citrix, VPN. Hardware includes desktops, laptops, Smartphones, HP printers and scanners.
Ability to quickly get up to speed and master new applications and software is critical.
Exceptional hardware and software problem-solving and analytical abilities.
Demonstrated proficiency with rollouts, migrations and upgrades are required.
Possess excellent written and verbal communication skills.
Strong organizational and administrative skills.
Excellent attention to detail and ability to execute through to completion.
Creative problem-solving skills, reasoning ability, and logical thought process.
Ability to work under pressure, prioritize competing demands, and meet various deadlines.
Demonstrated ability to professionally interact and collaborate with colleagues at all levels.
Ability to work independently and as part of a team.
Outstanding sense of customer service.
Enthusiastic, proactive, and positive attitude.
Must be self-motivated to produce quality work.
High level of integrity and honesty.
Individuals should possess or consider pursuing MTA/MCSA certification and specialized computer training.
Flexibility to work overtime when necessary.
Equal Opportunity Statement:
"We are GTN – The Go To Network"
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