Customer Service Representative Job at Randstad USA, Malvern, PA

bUpkSlRYb2NJb0ZSZmhlcytmYVliSVg2S2c9PQ==
  • Randstad USA
  • Malvern, PA

Job Description

Client Relationship Associate - Retirements or Investments

  • Pay Rate: 23.00 per hour
  • Start Date: March Start Date
  • Training hours: Monday through Friday 8:30am-5:00pm Hybrid, remote Monday/ Friday, on site Tuesday/Wednesday/Thursday for training and for position.
  • Post training hours: Monday through Friday 9:30am-6:00pm or 10:30am-7:00pm - Remote
  • If converted to perm - It will be Hybrid.

Vanguard is one of the world's largest investment companies, known for its client-first focus, high ethical standards, and collaborative, team-oriented culture.

What you’ll be doing:

Working as a Randstad Associate answering and assisting investors with questions, monetary transactions, financial products and services. You’ll be much more than a customer service professional. You’ll be a technical subject matter expert (paid training provided). You will be using virtual technology to develop relationships with clients and understand their unique investment to position the appropriate solutions or actions.

This job is for you if you:

  • Have strong communication and relationship management skills.
  • Like to work hard in a professional environment that stresses respect and teamwork.
  • Excel in explaining complex information in ways that are easy to understand.
  • Want to be part of a small team that’s motivated by helping others and serving the best interests of Vanguard’s investors.
  • Demonstrate self-motivation and an overall drive to succeed.
  • Are flexible and thrive in fast-paced work environments.
  • Ability to learn and adapt to changing situations easily.
  • Willingness to develop knowledge of the finance industry.

Core Responsibilities

• Serves as the initial point of contact for clients. Responds to requests for investment, fund, and account information. Resolves general account issues.

• Follows standardized processes to complete monetary and administrative transactions.

• Documents and reports client feedback for process improvement efforts.

• Uses consultative approach to position products and services to clients.

• Develops basic knowledge of Vanguard funds, products, and services, and of the overall Financial Services industry.

• Participates in special projects and performs other duties as assigned.

Additional Details:

● 25 day training provided by Vanguard University and the CSO Support Team

● 100% attendance required during the training period

● Occasional overtime available based on business needs

● Pay Rate: $23/hr.

● This role requires an internet speed test that meets this assignment's expectation of 1Gbps download speed (100mbps) and at least 30 Mbps upload speed. You will be receiving an $80 per month internet stipend to help offset this cost. The monthly amount for this stipend and/or continuation of receiving the stipend is based on client needs/availability.

● Randstad offers medical, dental, vision, short term disability, life insurance and 401K (see attached benefits brochure).

● Work from home expectations:

o Adherence : Virtually attending all huddles and meetings on time.

o Data protection: Not working in a public area; create a dedicated, private workspace within your home.

Job Tags

Hourly pay, Permanent employment, Temporary work, Remote job, Work from home, Flexible hours, Monday to Friday,

Similar Jobs

Midwest Logistic Systems

Midwest Logistics Systems Dedicated truck driver Job at Midwest Logistic Systems

 ...This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable... 

European Wax Center

Licensed Esthetician Job at European Wax Center

 ...days and hours Ability to connect with guest and build genuine relationships Willing to learn new techniques Esthetician or Cosmetologist license Ability to work in a fun, fast-paced environment Perks & Benefits: Flexible hours full time and part time... 

SWAN Analytical USA

District Sales Manager Job at SWAN Analytical USA

 ...description We are looking for a Direct Sales Leader to join our growing US Operations....  ...salary, auto allowance, benefits such as medical and 401k, along with an attractive incentive...  ...Health insurance ~ Life insurance ~ Paid time off Schedule: ~ Monday to... 

Pride Health

Phlebotomist Job at Pride Health

 ...quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays,... 

Nova Group, Inc.

Construction Superintendent Job at Nova Group, Inc.

 ...We are looking for a Superintendent to oversee and manage all phases of construction projects including project safety, coordinating workers, materials and equipment...  ...is expected to be approximately 3 years. Travel opportunities to other projects are typically available...