Job Description

Job Description

Job Description

$25.82/hour + .50/hr differential for hours worked between 4pm-8am

Open Shift: Friday - Tuesday, Midnight - 8am

*Must have flexibility to train on other shifts for the first 16 weeks, then flexibility to cover other shifts as needed.*

TO APPLY, COMPLETE APPLICATION AT > CAREERS

The City of Spencer has an opening for  a full-time 911 Dispatcher  to act as a communication point for emergency and non-emergency calls. The ideal candidate must be able to operate efficiently in a high-stress environment while prioritizing multiple duties at once, be an excellent communicator and able to remain calm and composed, especially in emergency situations.

This position is an emergency-responder role & requires a reasonable commute time (i.e. under 45 minutes) from Spencer.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills Required

• Proven experience as dispatcher or relevant position preferred, but will train the right candidate
• Proficient in English (oral and written)
• Ability to identify navigational directions (East/West/North/South)
• Knowledge of the geography of the City, County and State
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills with clear speaking voice
• Sound judgement and critical thinking
• Ability to attend & graduate State required 40-hour telecommunicator school (company-paid)
• Must have or be able to attain Emergency Medical Dispatch and IOWA/NCIC certification (company-paid)
• Knowledge of or ability to train in the use of the police radio, teletype & computer
• Proficient typing skills & basic knowledge of or ability to learn 10-code, military time & phonetic alphabet
• Possess calm, relaxed demeanor and non-combative attitude
• Experience with working with the general public
• Mentally and physically able to handle stress of position
• Reliable transportation to get to and from work with a good work attendance record

Full State Benefit Package!

• Medical: Low Deductible Plan, 100% paid for employee
• Dental, Vision & Life, Flexible Spending Account, Healthy Life Program
• Sick & Vacation accrual; 4 days personal leave per fiscal year and 7 paid holidays
• IPERS Pension Retirement Plan & 457 Deferred compensation plan

TO APPLY: VISIT > Careers & Complete Application!

EOE. Must pass pre-employment criminal background & drug screening.

Collective bargaining position. Open until filled.

Job Type: Full-time

Pay: $25.82/hour. Will consider dispatch experience, up to $28.77/hr. 

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Vision insurance

The City of Spencer is a local government organization with Police, Dispatch, Fire, Library, Planning, Clerk, Public Works, Parks & Recreation & Golf departments. The Street Maintenance position is important to the transportation in our community. Working on varied city projects daily, you're never bored in this role!

Company Description

The City of Spencer is a local government organization with Police, Dispatch, Fire, Library, Planning, Clerk, Public Works, Parks & Recreation & Golf departments. The Street Maintenance position is important to the transportation in our community. Working on varied city projects daily, you're never bored in this role!

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