Job Description

Job Overview

Are you an analytical thinker with a passion for customer service? Join our dynamic team at Plymouth Rock as an Underwriting Specialist. In this role, you'll be responsible for reviewing and evaluating Homeowners' new business applications, renewals, endorsements, and inspections to ensure they meet our underwriting guidelines. Using your independent judgment and within company policies, you will make crucial underwriting decisions. Additionally, you'll provide valuable support and direction to agencies, enhancing their growth and profit objectives while maintaining a strong emphasis on customer service, agency underwriting, and relationship building to support our corporate goals.

Key Responsibilities

• Customer and Agent Communication: Engage with customers and agents via email and phone regarding policy inquiries, quality of business, or service-related issues.
• Department Support: Assist with incoming department calls and provide top-tier customer service.
• Policy Research and Decisions: Conduct research to make informed coverage decisions and policy changes according to established guidelines.
• Product Knowledge: Develop and maintain comprehensive knowledge of homeowners' products across multiple states.
• Data Management: Perform data entry of basic policy data and troubleshoot policy systems to issue renewal and endorsement transactions.

Qualifications

• Adaptability: Ability to thrive and maintain positivity in a changing environment.
• Interpersonal Skills: Above-average interpersonal, listening, communication, and organizational skills.
• Analytical Skills: Excellent analytical and problem-solving abilities.
• Technical Proficiency: Strong computer and data entry skills with keen attention to detail.
• Resilience: Flexibility and ability to work effectively under pressure.
• Motivation: High energy and motivation to follow up and take ownership of tasks.
• Industry Knowledge: In-depth knowledge of the Homeowners contract and coverages is required.

Education

• Required: A four-year college degree.

About Plymouth Rock

Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic. With an unparalleled reputation for service, we continuously invest in technology, creating an empowering environment for our employees, and fostering loyalty among our customers. Headquartered in Boston, Massachusetts, Plymouth Rock employs over 1,800 people and holds an A.M. Best rating of “A-/Excellent”.

Join us and become part of a team that values integrity, innovation, and a commitment to excellence. Apply today to be a part of Plymouth Rock, where your skills will make a meaningful impact.

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