The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content.
Desired skills
• Proficiency in technical and common office software (Microsoft Office Tools, Microsoft Teams)
• Ability to pay attention to details.
• Effective written and oral communication skills.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Willingness to take on new challenges and build on current skills.
• Exceptional analytical and conceptual thinking skills.
• Ability to multi-task and be a self-starter.
• Ability to check all technical material for consistency and accuracy.
• Background in manufacturing a plus.
• Power BI and reporting skills a plus.
• Scheduling Microsoft Teams meetings for recording and editing videos a plus.
Duties and responsibilities include:
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
• Consult across teams to ensure content meets all criteria prior to publishing (i.e., Safety, Quality, Production, Training, Engineering)
• Analyze information required for the development or update of policy, procedure and form documentation.
- Review and/or copyedit content developed by other members of the team.
Responsibilities
Qualifications
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