Store Assistant Manager Job at Hope The Mission, Palmdale, CA

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  • Hope The Mission
  • Palmdale, CA

Job Description

Job Description

Job Description

Description

Under the general supervision of the Thrift Store Manager assists in maintaining Thrift Store Operations including: merchandising, marketing, hiring, supervising, scheduling, sales and training. In the absence of the store manager this position is the primary point of contact. This position requires a high degree of self-initiative, self-monitoring and be able to maintain a good working relationship with thrift store staff, volunteers, donors and the community.

Duties and responsibilities

  • Assist the Store Manager and oversee general store operations relating to:

  • Merchandising

  • Scheduling

  • Staffing

  • Marketing

  • Inventory control

  • Budgeting

  • Communicate regularly with the Store Manager about store issues.

  • Must answer work-related phone calls and emails during scheduled time.

  • Assist with store merchandising, sorting, pricing and inventory control.

  • Responsible for daily cash handling, credit card transactions and bookkeeping including night drop deposits.

  • Maintains effective schedule for employees, volunteers and Community Service and works within budget to meet payroll guidelines and store expenses.

  • Actively engage customers on the sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met.

  • Provide excellent customer service by greeting and assisting customers and donors and responding to customer inquiries/complaints.

  • Promote repeat business and word-of-mouth advertising through building of excellent customer relations.

  • Control costs and expenditures to ensure the store budget is maintained.

  • Assist with acceptance of donations, in-kind donation forms, and scheduling and pick-up of donated items.

  • Ensure employees, Community Service and volunteers are properly trained in store operations and procedures.

  • Ensures physical maintenance, cleanliness and attractiveness of store and displays.

  • Enforce and maintain safety and cleanliness as well as all health and security policies and procedures.

Experience/ Education / Licensures/ Certifications

  • Must have a minimum of 3 years of retail store experience to include cash handling.

  • Must have a valid California driver’s license or valid California I.D.

Knowledge / Skills/ Abilities

  • Must be able to read, write and speak English fluently (fluency in Spanish, both verbal and written, is a plus).

  • Must have very strong customer service skills.

  • Must have working knowledge of Microsoft Office.

  • Must have excellent organizational skills.

  • Must have excellent communication skills, both written and oral.

  • Must have excellent time management skills.

  • Must be detail oriented.

  • Must be the ability to multitask in a high-volume environment.

  • Must be able to occasionally travel locally.

  • Must be able to be an effective team member and handle project leadership responsibility.

  • Schedules are subject to change at any time.

Tuesday-Friday 10:30am to 7pm; Saturday 9:30am to 6pm

Job Tags

Work at office, Night shift, Saturday,

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