Job Description

Customer Support Specialist

Location: Bedford, NH (Hybrid)

Our client, a growing P&C insurance company is seeking a Customer Support Specialist to join their team in Bedford, NH. This role is ideal for a motivated individual with strong communication skills and a passion for delivering exceptional customer service. While prior experience in a property and casualty agency is preferred, it is not required. They are open to entry-level candidates who are eager to learn and grow within the industry.

Key Responsibilities:

Client Support & Communication:

• Serve as a primary point of contact for policyholders and agents, providing prompt and professional assistance via phone and email.
• Address inquiries related to billing, policy coverages, endorsements, renewals, and claims processes for auto and home insurance policies .
• Educate customers on policy terms, payment options, and coverage details to ensure clarity and satisfaction.
• Handle customer concerns with empathy and professionalism, ensuring timely resolution of issues .

Policy Administration & Processing:

• Process policy changes, endorsements, cancellations, and renewals with accuracy and efficiency.
• Review and verify policy documentation to ensure compliance with company guidelines and industry regulations.
• Assist agents with quoting and underwriting inquiries when needed.

Risk Management & Problem-Solving:

• Identify potential risks or discrepancies in policy information and take appropriate action.
• Follow company procedures to assess and mitigate risks while maintaining a balance between customer needs and business objectives .
• Collaborate with underwriting and claims teams to ensure seamless service delivery.

Qualifications & Skills:

• Previous experience in customer service (insurance or financial services preferred).
• Property and casualty agency experience is preferred but not required.
• Strong verbal and written communication skills , with the ability to simplify complex policy information for customers.
• Proficiency in insurance management systems, CRM tools, and Microsoft Office Suite .
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment .
• Ability to work in a hybrid setting (reporting to the Bedford office twice per week).
• Insurance licensing (PL or P&C) is a plus but not required.

Why Join Us?

• Competitive salary with potential career growth into a Personal Lines Underwriter role .
• A supportive and collaborative work environment with training and professional development opportunities.
• Hybrid work schedule offering flexibility.
• Opportunity to work with a reputable and growing insurance carrier.

If you are a customer-focused professional looking for a rewarding opportunity with room for advancement, we’d love to hear from you!

ProSearch is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

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