Senior Help Desk Analyst Job at PRI Technology, Shelton, CT

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  • PRI Technology
  • Shelton, CT

Job Description

This in an ONSITE role in TRUMBULL, CT

Must have some MSP experience

Looking for a mid-level who is smart and capable

Must have excellent comm skills

White glove service is a must, supporting high-end clients

  • Resolve situations with VIP clients (white glove experience)
  • Troubleshoot and resolve critical server, network, and lines of business incidents
  • Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  • Office 365 / Azure / AWS
  • Cisco
  • Microsoft Exchange Server/Exchange Online
  • Remote access technologies, including RDS and VPN
  • Peripheral device support, including network printers, scanners, monitors & UPS devices.
  • WAN devices
  • Hypervisors, SAN, NAS
  • Wireless controllers and access points, routers, firewalls, and network switches
  • Resolve escalated issues from the L1 and L2 team members
  • Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
  • Mentor team members on technology
  • Collaborate with other departments to solve complex issues
  • Tasks assigned by the Director of Service Desk.

MUST HAVE:

• High School diploma, Bachelor’s Degree a plus

• Minimum of 7 years work experience in a Help Desk role

• Previous MSP experience

• CompTIA A+/Network+ or equivalent experience

• MCSA or equivalent experience

• Complete technical understanding and expertise in the following:

• Public and private DNS functionality

• Mail flow diagnostics

• VPN support and configuration

• File server support and configuration

• RDS environment support

Job Tags

Work experience placement, Remote job,

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