Senior Director, Call Center Operations
We are seeking a dynamic Call Center Operations Leader to oversee the performance, efficiency, and overall management of an Insurance companies customer engagement center. This role will focus on vendor partnerships, operational excellence, customer experience, and team leadership.
Key Responsibilities:
Vendor & Operations Management:
Technology & Data Insights:
Marketing & Sales Integration:
Leadership & Strategy:
This role is ideal for a leader who thrives in a fast-paced environment and is passionate about optimizing customer engagement.
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