Job Description

About MSH

MSH partners with leading organizations to deliver world-class talent solutions. We pride ourselves on driving business success through customized recruitment outsourcing and talent acquisition strategies. As a Client Services Manager (CSM) dedicated to a key RPO account, you’ll play a pivotal role in managing and growing a strategic client partnership while directly driving talent acquisition efforts to ensure exceptional delivery and client satisfaction.

About the Role

As a Client Services Manager , you will act as the primary point of contact for MSH’s relationship with the client while taking full ownership of the recruitment delivery process. This senior-level account management role requires managing client expectations, building strong relationships, and personally recruiting to deliver top-tier talent. You’ll ensure alignment with the client’s talent acquisition strategy, directly contributing to hiring outcomes while overseeing operational excellence on a day-to-day basis.

This is a hybrid position, requiring onsite collaboration at the client location part of the week and remote work for the remainder.

Key Responsibilities

Client Relationship Management

• Build and maintain strong, trusted relationships with key client stakeholders, acting as the primary liaison between MSH and the client.
• Regularly meet with client leadership to understand business needs, hiring priorities, and long-term workforce strategies.
• Provide strategic guidance and actionable insights to enhance the client’s talent acquisition outcomes.
• Proactively address client concerns and escalate issues as necessary, ensuring timely resolution.

Recruitment Delivery & Ownership

• Take full ownership of requisitions, personally sourcing, screening, and recruiting candidates across various roles and levels.
• Collaborate with hiring managers to gather detailed role requirements and ensure alignment on candidate profiles.
• Utilize sourcing strategies to identify and engage top talent, leveraging tools, networks, and industry knowledge.
• Conduct thorough candidate assessments, present qualified talent to hiring managers, and manage the interview and feedback process.
• Maintain an organized and up-to-date pipeline of candidates, ensuring timely and efficient delivery of hiring goals.

Operational Excellence

• Actively manage the end-to-end recruitment lifecycle for assigned requisitions, ensuring a seamless and high-quality experience for all stakeholders.
• Partner with recruitment coordination teams to ensure smooth scheduling, candidate communication, and onboarding.
• Monitor and report on recruitment metrics, including time-to-fill, candidate quality, and hiring manager satisfaction, while identifying areas for improvement.
• Continuously refine processes to align with client needs and improve recruitment efficiency.

Leadership & Team Collaboration

• Mentor and support other recruiters and coordinators assigned to the client account, ensuring alignment with client and MSH standards.
• Act as the onsite ambassador for MSH, fostering collaboration between the client and delivery team.
• Lead regular check-ins and strategy sessions with both the client and internal teams to align on goals, challenges, and performance.

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