Job Description

We are looking for a Social Compliance Superstar to come join our team!

• Someone with direct experience working for responsible sourcing and social compliance programs globally
• Someone who has Corrective Action Plan (CAP), Root Cause Analysis (RCA), and management systems experience
• This person needs to be able to make risk-based decisions, multi-task, and to prioritize work under minimal supervision
• Someone very comfortable with learning and working in multiple platforms and systems
• Someone comfortable with managing a range of stakeholders across multiple countries
• Must be extremely detail oriented
• Must be able to work well from home

Does this sound like you?! If so, we'd love to hear from you! Please make sure to send your resume to jobopportunities3@sumerra.com with a description of why you are a good fit. We receive a lot of resumes so the best way to make sure to have yours seen is to send it to this email. 

The Pluses of this Job include:

• 100% Work from Home
• Medical, Dental, Vision, STD, LTD, Life provided for employees working 30+ hours/week
• Flexible schedule
• A great company culture
• Work for a company that is making a difference!

JOB POSTING

Position: Social Compliance Program Manager

Type: Full Time

Location: USA - This position is remote. 

Benefits:

• Full medical package provided (Medical, dental, vision, option for HSA, Life Insurance, STD, LTD)
• Flexible work and flexible time off schedule
• 401K /401K employer contribution

ABOUT SUMERRA

Sumerra was created to meet the needs of Brands and their International Supply Chain Suppliers who are striving to improve working conditions and reduce risks. Our foundation is the belief that every worker in every factory should be treated with respect, work in safe conditions and that the surrounding environment and communities should be kept clean and healthy. We strongly believe that this can, and should, be accomplished while increasing profitability and production. To meet this goal, Sumerra provides consulting services in social/labor compliance, environmental health & safety, and security with companies around the world. 

Sumerra was established in 2009. Sumerra has a global footprint, with team members conducting business around the world. 

JOB DESCRIPTION

Sumerra is currently looking to hire a detail-oriented, self-motivated, compliance professional to join our team as a Program Manager. This is a great opportunity to be involved with an industry-wide Social Compliance initiative within the Apparel and Footwear Global Supply Chain.

CORE RESPONSIBILITIES

Your core responsibilities at Sumerra will include managing the day-to-day activities for a program we manage for an Oversight Organization in the apparel and footwear industry.

Client Management:

• Manage/support in developing in-depth quarterly reports, annual report and ad hoc reporting for the client.
• Join weekly client meetings, quarterly client/brand meetings and ad hoc calls to provide information on issues or trends you are seeing from what you oversee.
• Support the management of changes to program scope, deliverables and schedule

Program Management:

• Support the team on scheduling of (with Sumerra team and third-Party Verifiers/Auditors) shadow, counter and duplicate verifications. This involves coordinating site visits with the Suppliers around the world.
• Conduct Reviews/support Verifier/Verifier Body Applications and confirm if they can be accepted into the Program
• Manage/support data gathering and QA analysis of verification related complaints submitted by brands through the system. 
• Manage/support with updating/ developing of program related internal/external SOPs as the program evolves/changes.
• Manage/support with tracking progress/monitoring against program action plans, deliverables and strategic plans.
• Manage/support the content development of Verifier Body and Verifier communications related to updates/reminder on program requirements.
• Manage/support the content development of technical bulletins to be sent to Verifier Bodies and Verifiers on interpretation of the CAF tool questions (i.e., laws, regulations, ILO conventions, etc).
• Help/support ensure work is delivered on time and within budget

Quality Systems Internal Calibration:

• Conduct desktop reviews/support on verification reports to ensure internal consistency and high-quality client deliverables
• Provide ongoing feedback, training and support to the Sumerra QA team including bi-weekly calls with teams in India/China and US
• Look for trends/extract insights from within the reports that can be reported back to client along with recommendations on program enhancements
• Gather relevant QA insights that should be shared with the verifiers/auditors on an ongoing basis and to inform performance improvements and interventions
• Conduct in-depth quality reviews on Verifier Body Management Systems in place (depending on your background) and lead the post quality check, report development, VB engagement and corrective action plan management.
• Manage the correction action requests (CARs) and corrective action plans (CAPs) for both ad hoc and VB Management Systems checks related workstreams.

Stakeholder Engagement Related Activities:

• Manage/support the incoming inquiries submitted through online support desk related to CAF tool, law interpretations, protocol requirements and other related topics
• Manage/support the QA Stakeholder Program with participating brands on verification quality complaint management process, develop reporting, brand engagement on quarterly basis/ad hoc and utilize data to inform Verifier Body/Verifier performance improvements.
• Manage/support the verification addendum review process related to review of facility submitted revision requests, interface with Verifiers to gather/review change requests and make final determination on the outcomes.
• Manage/support the development of QA agenda/content on the quarterly calibration webinars with the Verifier Bodies/Verifiers.

REQUIRED EXPERIENCE/AVAILABILITY

• Ability to work independently, make risk-based decisions, multi-task, and to prioritize work under minimal supervision Must be adept with the handling of Systems and databases (Online Programs, excel, task management software, data analytics, etc.).
• Experience with quality assurance of audit reports, implementation of corrective actions and monitoring to drive Verifier Body/Verifier remediation efforts.
• Minimum 4 years direct experience within Corporate Social Responsibility (CSR), responsible sourcing or Social/Environmental Compliance.
• Knowledge within Labor/Social compliance AND/OR Environment, Health & Safety (EHS) compliance
• Minimum Bachelor’s Degree (or equivalent) in related field (Business, Human Resources, Environmental, Industrial/Occupational Hygiene, Safety, etc.).
• Minimum 2 years’ experience with project management on a global scale.
• Ability to work with stakeholders in multiple countries and cultures in a positive manner.
• Strong organizational skills, attention to detail and prior experience with root cause analysis.
• This position will require work outside of normal 8-5 business hours with early morning and late evening hours.
• This position may require international and/or domestic travel in the future (though minimal).

OTHER EXPERIENCE (‘NICE TO HAVE’)

• Ideal work experience includes working as an auditor, consultant, brand representative, factory or licensee representative, or other professional technical service provider
• Experience working internationally and/or within a global supply chain landscape
• Experience working in the apparel/footwear industry or other related sectors
• Experience in conducting/managing or knowledge of SAC/SLCP Verifications/Assessments a plus 
• Global work experience and knowledge of Brands and Retailers
• Able to work/support Pacific Time Zone working hours including flexibility to participate in global time zone meeting times

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