Pharmacy Technician - 237557 Job at Medix™, Phoenix, AZ

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  • Medix™
  • Phoenix, AZ

Job Description

Pharmacy Benefits Specialist

Medix Healthcare

Phoenix, AZ 85004

Monday - Friday 7:00am-4:00pm

$21.15 - 23.50 / hour

Job Details

Hourly

$21.15 - 23.50 / hour

Job Type

Full-Time

Qualifications

  • High school diploma or GED
  • 2+ years Pharmacy or PBM call center experience
  • Knowledge of medical/pharmaceutical terminology

Essential Duties and Responsibilities:

As a Pharmacy Benefits Specialist you will…

  • Working in call center (95% inbound calls, 5% outbound calls)
  • About 30-50 calls/day, average call handle time is 6.5 minutes
  • Calls will be from pharmacies, clients, members, other insurance providers
  • Calling to get missing information, prescription updates
  • Lots of people call about their pharmacy coupon cards
  • Determine pharmacy eligibility by reviewing, researching, and analyzing information in the appropriate system
  • Maintain and enter member/prescription information into systems as information is received and forward records to the appropriate parties when applicable.
  • Record and respond to calls/emails/faxes from Member, Providers, and Pharmacies.
  • Maintain a high level of knowledge to answer specific Pharmacy Plan Benefit information or sharing guideline related questions.
  • Provide exceptional customer service for incoming/outgoing calls.
  • Provide timely and thorough responses to internal and external customers.
  • Maintain HIPAA/PHI guidelines to ensure the confidentiality of all calls and documents.
  • Escalate difficult issues to the appropriate party.
  • Use critical thinking and reasoning to resolve conflicts and manage workloads efficiently.

Work Environment: This position is going to be HYBRID.

Job Type: Full-time

$21.15 - 23.00 /hour (DOE)

Schedule:

  • Monday-Friday 7:00am-4:00pm

#MedixMW

Job Tags

Hourly pay, Full time, Monday to Friday,

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