Pharmacy Performance & Strategy Manager Job at Alivia Health, Puerto Rico

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  • Alivia Health
  • Puerto Rico

Job Description

Job Description

Job Description

The Pharmacy Performance and Strategy Manager leads the performance management of the prescription staff of the assigned business unit, developing and implementing strategies that ensure satisfactory employee performance, with the aim of providing excellent service to the patient community. In turn, she leads the operations and strategy of the Home Delivery program and the itinerant team, as they are support teams that contribute to the quality of our pharmaceutical services.

Key Responsibilities:

  • Lead and oversee daily Home Delivery operations.

  • Manage schedules for pharmacy technicians and traveling pharmacists.

  • Supervise performance evaluations, probationary periods, and compliance trainings.

  • Monitor employee absences, tardiness, and time-off requests.

  • Validate operational metrics and recommend strategies to improve performance.

  • Ensure adherence to policies, procedures, and applicable regulations.

  • Support the resolution of patient complaints and collaborate with Compliance and HR.

  • Oversee vehicle monitoring and audit delivery documentation.

  • Develop training plans for new team members and support their onboarding.

  • Foster open communication and fairness across the team.

Required:

  • Bachelor's degree in business administration with a concentration in Management, Human Resources, or alternatively a combination of two (2) years of studies in Administration and two years of experience in a similar position.
  • Minimum of 6 months experience managing schedules.
  • At least 1 year of experience supervising staff.

Equal Opportunity Employer M/F/V/D

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