Job Description

Job Title: Operations Specialist

Location: Dallas, Texas (with 50–75% travel)

Department: Operations

Reports To: Vice President, Operations

Employment Type: Full-Time, Exempt

About the Role

We are seeking a highly motivated and resourceful Operations Specialist to join our dynamic Management Services team. This role is ideal for someone who thrives in a fast-paced, ever-changing environment and is passionate about supporting student housing communities. You will be responsible for a broad range of operational support functions, including on-site property management assistance, staff training and development, and the creation of operational resources and materials.

This role is based in Dallas, Texas , with regular travel (50–75%) to various property locations.

Key Responsibilities

Property Management Support

• Assist Community Managers with daily oversight, leasing operations, and staff support
• Ensure all leasing practices are in compliance with Fair Housing guidelines
• Provide on-site assistance at properties requiring operational support or short-term staffing coverage
• Facilitate new and ongoing training for platforms such as Leap, Foxen, PetScreening, Conservice, EZTurn, IRIO, and more
• Prepare and reconcile Month-End reports; support with accounts receivable
• Liaise with vendors and onsite teams to support operations and service delivery
• Assist with lease administration using Entrata: applications, placements, move-ins/outs
• Lead and support property “turn” processes, including training, communication, and checklist development
• Plan team-building activities, presentations, and ice breakers for property and corporate engagement

Training & Development

• Act as a resource for onsite staff, offering guidance on corporate policies and procedures
• Support the Director of Training and Customer Experience in building and executing engaging training programs
• Deliver in-person and virtual training sessions and update Standard Operating Procedures (SOPs) as needed

Reporting & Analysis

• Monitor and report on operating budgets, occupancy metrics, and financial performance
• Review audit records and identify critical administrative deadlines and compliance needs

Qualifications

• Bachelor’s degree (B.A.) or equivalent combination of education and experience
• Minimum of 1–2 years’ experience in student housing or related property management
• Previous experience as a Community Manager is strongly preferred
• Strong working knowledge of Microsoft Word, Excel, and property management software (Entrata preferred)
• Exceptional communication and interpersonal skills
• Ability to multitask, manage competing priorities, and remain composed under pressure
• Strong analytical and mathematical skills, with the ability to interpret financial data
• High degree of professionalism and a customer service mindset

Travel Requirements

• This position requires extensive travel (50–75%) , primarily to support properties in different markets
• Candidate must be comfortable working independently and remotely while maintaining strong communication with the corporate team

Why Join Us?

By joining our team, you’ll be part of a supportive, forward-thinking company dedicated to excellence in student housing operations. You’ll have the opportunity to grow your career while making a direct impact on communities, teams, and residents across the country.

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