Medical Front Desk Receptionist Job at Los Angeles Cancer Network, Fountain Valley, CA

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  • Los Angeles Cancer Network
  • Fountain Valley, CA

Job Description

Job Description:

The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network . This role will also provide office support for the front office area.

Responsibilities

  • Greet and direct patients and visitors
  • Gate Keeping
  • Patient registration/check-out
  • Collect co-payments and deductibles. Reconcile daily cash report
  • Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol
  • Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary
  • Maintain supplies and cleanliness of the front office
  • Ensure maintenance of patient confidentiality
  • Demonstrate exceptional customer service skills in the performance of work assignments and duties
  • Accurately document in the EMR system
  • Training new hires on the process and procedures of the practice
  • Maintain accurate records for all appointments scheduled for providers
  • Sorts incoming mail
  • Verifies patient's insurance information and updates billing staff if any changes

Key Competencies

  • Strong verbal and written communication skills.
  • Ability to establish and maintain effective working relationships.
  • Demonstrates exceptional assessment, critical thinking, and customer service skills
  • Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
  • Ability to seek out resources independently and work collaboratively
  • Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
  • Ability to multitask efficiently
  • Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Qualifications

  • Great Customer Service Skills
  • Medical Terminology-Oncology/Hematology Specific
  • Basic computer knowledge
  • Previous Oncology/ Hematology experience preferred

Salary Transparency:

Exact compensation may vary based on skills, education, certifications, experience, and location.

Base Salary Range: $21.00 to $23.00 per hour

Job Tags

Hourly pay,

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