This position is part of the Business Transformation Office responsible for providing support for key strategic and operational initiatives at 7-Eleven involving cross functional teams. The manager is responsible for supporting the organization execute business transformation initiatives to ensure cross functional alignment, drive and manage the teams to meet strict deadlines and achieve financial goals. This position involves strategic planning, operational oversight, project management, consulting, and transition / change management.
Duties and Responsibilities include but are not limited to:
• Ensures that scope and business objectives are clearly documented and agreed to for complex, cross-functional initiatives.
• Identify and organize the appropriate cross-functional teams to achieve initiative goals. Collaborate with cross-functional teams to develop detailed project plans, identifying the proper work streams owners and cross-work stream dependencies. Coach teams to ensure the project team works together efficiently and effectively.
• Work collaboratively with business owners to define initial budget and resources required. Manage and analyze on-going financials to ensure project is tracking to budget.
• Understand the details of the project plan to effectively manage the dependencies and adjust plans as necessary. Drive accountability and project progress according to the aligned-on project plan.
• Identify and document project risks and issues, escalating when appropriate and developing mitigation strategies to minimize project impacts.
• Through regular cadence of reporting, ensure visibility and transparency on initiative progress milestones, financial governance, issues and risks.
• Focus on driving results, finding cost saving opportunities and efficiencies in the project life cycle while leveraging project best practices.
In addition to the skills above, the Business Transformation Manager needs to be proficient and demonstrate the following leadership competencies:
• Ability to effectively build relationships to influence stakeholders and teams through indirect leadership, working across organizational lines and varying levels of the organization, including VP/SVP level.
• Ability to effectively facilitate and lead meetings of varying size and purpose based on audience.
• Demonstrated ability to communicate key project points and adjust communications as needed based on audience, making the complex simple to understand.
• Develop an understanding of company vision, strategy, and key initiatives. Achieve detailed understanding of functional area of the project and related processes to be able to challenge assumptions and thinking and provide thought leadership.
• Ability to solve problems by assessing the situation, leveraging data where applicable, identifying root cause and developing potential solutions.
• Ability to operate in environments with ambiguity and ability create clarity.
• High level of agility and adaptability; ability to quickly learn details of new business functions and operate in various project methodologies
• Identify dependencies and impacts of project changes across other key initiatives
• Develop metrics and KPIs to measure the success of transformation initiatives.
• Manage collaboration and communication with other teams, both internal and external, to ensure teams have what they need and can work efficiently.
Knowledge, Skills and Abilities
• Education: Bachelors/4-Yr Degree, MBA/Master’s preferred
• Experience: 4 - 6 years’ experience in business transformation, change management, or process improvement.
• Proven track record of leading successful transformation projects in a corporate environment.
• Strong analytical skills and process improvement viewpoint.
• Strong Word/Excel/PowerPoint skills mandatory.
• Excellent verbal & written communication skills required.
• Effectively interact & influence internal & external stakeholders at all levels.
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