Essential Duties and Responsibilities:
· The On-Site Manager provides transportation guidance for their location managing workflow/task execution and the integration of all functions to the site.
· Implements and ensures compliance to these procedures WCD Logistics Standard Operating Procedures (SOP). Ensures all employees are trained and adhere to these policies or report any non-conformances for correction.
· Upon load quote request from customer (Trader Joe’s) Manager will ensure proper process of request through the system, ensure rates are accurate, responses are done on a timely manner, professionally and expeditiously.
· Ensures Dispatch Agents are properly trained in the carrier selection for optimal efficiency, proper carrier communication and ensuring customer satisfaction.
· Provides timely communication to customers on all aspects of shipment status,
· Point of contact for carriers, and proactively follows up regularly to build relationships and to grow a registry of carrier companies who can provide broker truckload shipments at desirable rates.
· Ensures all documentation and reports are processed in a timely manner and accurately
· Documentation of comments, communication and follow-up via the telephone to ensure the carrier performance meets the customer expectations.
· Negotiate terms and rates for shippers and carriers required to move cargo in the absence of carrier contracts or system.
· Monitors and records carrier performance and failures. Will work closely with Logistics Manager to continually improve processes, carrier selection and services.
· Must be able to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company.
· Troubleshoot issues that may arise during shipment.
· Will evaluate and measure employee performance and help develop their skills.
· Will provide optimum customer service and lead by example in all aspects of Manager/Supervisors job responsibilities
· Will create a positive environment for employees and co-workers and help maintain morale.
· Will participate in meetings and will be expected to work weekends, holidays, long hours when needed.
· Step in when necessary in the absence of key individuals in the department to keep operations running.
· On call 24/7 for emergencies, staffing concerns, etc.
· Performs other duties as assigned
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