Live Chat Operator Job at Konviere Corporation, Parmele, NC

bVpkTlFuOGNMSVZTZmhLcjlQU1VZb2Y2SkE9PQ==
  • Konviere Corporation
  • Parmele, NC

Job Description

A Chat Operator will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.

Live Chat Operator Duties and Responsibilities

Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Develop a deep understanding of the company's products or services to provide accurate and comprehensive assistance to customers.
Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
Educate customers about product features, benefits, and any available promotions or upgrades.
Identify opportunities to promote additional products or services that align with the customer's needs and preferences.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

Live Chat Operator Requirements and Qualifications

High school diploma or equivalent; additional education or training in customer service is a plus.
Exceptional written communication skills with a strong command of grammar and spelling.
Proficiency in typing with a high degree of accuracy.
Strong problem-solving skills and the ability to think quickly and rationally.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with chat support software and basic computer skills.
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Sales or up-selling experience is a plus but not required.
Employment Type: Full-Time
Salary: $ 22.00 Per Hour

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Afternoon shift,

Similar Jobs

ACL Digital

CAD Engineer Job at ACL Digital

 ...Job Description: We are seeking a skilled Front-End Infrastructure/CAD Engineer to enhance design verification workflows. This role requires expertise in FE verification tools, regression management, RTL architecture, and collaboration with EDA vendors to maintain cutting... 

X4 Engineering

Landman Job at X4 Engineering

A Midland based O&G company is seeking a Landman to join their talented team. The right candidate is likely to have Land experience in an exploration environment. Experience in New Mexico - Permian is highly desirable. Responsibilities include: Identify and assess...

Ameriship Parcel Delivery

Delivery Driver/Contractor Job at Ameriship Parcel Delivery

 ...Job Details: Position: Delivery driver (Large SUV or Van recommended...  ...Job Type: Delivery Driver/Contractor Schedule: Monday - Saturday...  ...Parcel Delivery is a medical overnight and courier delivery...  ...preferred. Drivers will be independent contractors. This position... 

Talent4Health

Travel Pharmacist - $3,286 per week Job at Talent4Health

 ...aseptic technique/infection control skills and written exam as documented by a qualified observer. o Bachelors degree or Ph.D in Pharmacy required o RPH certification from the state of Texas required o 2+ years hospital staff pharmacist experience required (... 

Velociti Services

Facility Health, Safety, and Environment (HSE) Manager Job at Velociti Services

 ...Manager is responsible for developing, implementing, and managing health, safety, and environmental programs to ensure compliance with...  ...: Bachelors degree, preferred in Environmental Science, Occupational Health, Safety Management, or a related field. Professional...