Live Chat Agent Job at MGH Associates (Pvt.) Ltd., Remote

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  • MGH Associates (Pvt.) Ltd.
  • Remote

Job Description

We are looking for a dynamic and customer-focused individual to join our team as a Live Chat Agent. The ideal candidate will be responsible for providing real-time assistance to customers through our online chat platform. This role requires excellent communication skills, problem-solving abilities, and a strong customer service orientation.

Responsibilities

  • Engage with customers in real-time through our online chat platform
  • Provide accurate and timely responses to customer inquiries
  • Assist customers with product information, troubleshooting, and issue resolution
  • Escalate complex issues to the appropriate department for further assistance
  • Maintain a positive and professional attitude at all times

Qualifications

  • High school diploma or equivalent
  • Prior experience in customer service or a related field preferred
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills

Skills

  • Proficiency in typing and computer skills
  • Ability to work independently and as part of a team
  • Attention to detail
  • Ability to remain calm under pressure
  • Flexibility to work varying shifts, including evenings and weekends

If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Live Chat Agent.

Job Tags

Shift work, Afternoon shift,

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