Join to apply for the Junior Product Operations Associate (Remote) role at Jobright.ai
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Join to apply for the Junior Product Operations Associate (Remote) role at Jobright.ai
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Job Summary:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. The Product Operations Associate directly contributes to product success by supporting internal and client testing cycles, managing relationships with stakeholders, and facilitating operations calls.
Responsibilities:
Supports execution against the product work plan objectives for assigned product
Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)
Supports identification of product delivery improvement areas
Communicates and collaborates with FCEs / vendors / partners clearly and effectively
Provides status updates on day-to-day operations
Executes against SLAs and KPIs under the guidance of Product Operations Manager
Collects data to help track all product-related expenditures against budget
Supports attainment of surplus targets by controlling expenses
Adheres to ethical standards and comply with the laws and regulations applicable to the job function
Qualifications:
Required:
Ability to work with cross-functional teams
Ability to provide status updates on day-to-day operations; deep understanding of SLAs and KPIs
Ability to understand client/vendors needs and ensure that ETS is meeting those expectations
Demonstrated understanding of product operational needs
Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making
Basic proficiency in Jira
Ability to work effectively on a team that has members who are co-located and work at other sites
Excellent written and verbal reasoning and communication skills
Ability to cultivate meaningful relationships with the clients, internal ETS teams, and vendors, while effectively and appropriately representing ETS
Ability to gather information and present to leadership to help inform decisions that need to be made, especially when tracking down operational issues
Proven experience to successfully follow through on all client issues
Basic proficiency in the Microsoft Office Suite of tools
Familiar with software development/IT processes at a high level
Well organized; attention to detail; analytical and inquisitive nature ( i.e. problem solver)
A Bachelors degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
2+ years of experience in administrative or project management support
Preferred:
Ideally has interest or experience in data reporting or business intelligence
Preferably located in the Sacramento, California area for occasional in-person collaboration with Sacramento-based ETS staff and client (CDE) staff.
Company:
ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. Founded in 1947, the company is headquartered in Princeton, New Jersey, USA, with a team of 1001-5000 employees. The company is currently Late Stage. ETS has a track record of offering H1B sponsorships.
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Medical insurance
Vision insurance
401(k)
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