Job Description

Tower Hill Insurance Group has an exciting opportunity for a talented Insurance Sales Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Insurance Sales Representative is responsible for selling various insurance products to members/policyholders and fostering relationships through providing excellent service. This position acts as an advocate for members/policyholders within the organization, providing them with a comprehensive portfolio of solutions and options. The role offers the opportunity for growth and development through gaining in-depth knowledge of the business and receiving mentorship from experienced senior leaders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct inbound and outbound calls daily to new and existing customers and leads to introduce insurance products, explain coverage options, and gather information about their insurance needs.
• Handle the day-to-day workflow of bound new business, renewals, customer service for members/policyholders including inbound phone inquiries, policy changes, billing information, cancellations, RCE, endorsement requests, etc.
• Review, analyze and resolve policy and coverage related concerns for members/policyholders, including identification of coverage gaps, additional exposures, and underwriting issues.
• Engage in consultative selling by asking probing questions to understand the customer's needs and tailor insurance solutions to meet their requirements.
• Build and maintain positive relationships with members/policyholders, teammates, and carriers, fostering trust and loyalty through excellent communication and service.
• Provide accurate rate quotations and appropriate insurance coverage information to qualified prospects.
• Meet individual and team sales and service goals by successfully converting leads into insurance policy sales and ensuring the ongoing maintenance of these policies.
• Provide feedback to the team or management about customer responses, common objections, and suggestions for improving sales and service processes.
• Ensure adherence to industry regulations and company policies while discussing insurance products and handling customer information.
• Stay abreast of the most current products and services offered by THIG.
• Conform to proper business etiquette and policies as prescribed by the company.
• Maintain knowledge of new methods, procedures as products and systems changes.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

POSITION QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

High School Diploma / GED required. Bachelor's Degree in Marketing, Business Administration or related field preferred.

EXPERIENCE

Minimum of one (1) year of property and casualty insurance industry experience strongly preferred (i.e. agency experience, marketing, underwriting, or claims).

Experience with underwriting and policy servicing preferred. Familiarity with state and laws, regulations, and guidelines and sound knowledge and understanding of the industry's best practices highly desirable.

LICENSES

2-20 Florida Agent License required within 30 days of hire.

BENEFITS

• Medical
• Dental
• Vision
• Life & Accidental Death and Dismemberment (AD&D), and Disability Insurance
• 401 (k)
• Health Savings Account
• Accident and Cancer insurance plan

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)

*Tower Hill Insurance currently operates in these states AL, CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, SC, TN, TX, UT, VA, WV .

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com or call (561) 812-6247 and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.

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