Position: Incident Manager I
Location: Reston, VA
Experienced with basic Incident Management process
Closely coordinate with Command Center Incident Managers and Incident Analyst to manage incidents
Eyes on glass monitoring the Command Center mailbox and MS-Teams Chats
Ownership and use of the MS-Teams conference lines for triage and follow up calls
Responding for assigning MS-Teams conference bridges and joining incident calls
Coordinating technical resources during incident calls to expedite recovery and minimize impact to external customers and internal users
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