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Seeking a Hotel Assistant General Manager- The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Direct and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotels mission, guests, employees and owners' satisfaction.
Job Requirements:
- To be available 24/7 to respond to guest or employee emergencies
- To work weekends (Tuesday and Wednesday off)
- 18 years of age or older
- High School Diploma or GED
- At least 3 years management experience
- To pass a background check
Job Duties:
- Assist the General Manager in day-to-day operations.
- Assign duties and observe performance to ensure adherence to hotel policies and procedures.
- Provide training to staff and Head of Departments
- Monitor Guest feedback on Trip advisor and online travel agent surveys
- Receive and resolve or assist the General Manager, with guest complaints and service recovery process.
- Select or assist in the selection of hotel staff and complete all new hire paperwork.
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Maintain accurate records including cash flow sheet, guest floor limit, AR Ageing reports, Direct billing etc.
- Adhere to all franchise and company procedures, regulations and standard operating procedures.
- Ensure full compliance with hotel operating controls, policies, procedures and service standards.
- Ensure the objectives and goals of organization and property owners work together to achieve brand positioning and success.
- Build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
- Assist GM in key property issues including capital projects, customer service and refurbishment.
- Perform daily, weekly and monthly property inspections to ensure property, grounds, physical plant and work areas maintained to standard.
- Build strong working relationships and communication with hotel staff and Head of departments to ensure maximum operating effectiveness and fulfilment of special event needs.
- Cover shifts in all departments as scheduled by the General Manager.
- Audit on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Perform sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensure hotel staff are provided with uniforms and name tags and uphold property grooming standards.
- Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures.
- All Other duties as assigned by the General Manager.
Hours and Pay:
Thursday- Monday 12pm-8pm and must be available 24/7 in case of emergencies
$21.00 - $23.00 per hour depending on experience
Benefits:
Eligible for 401k
Sick Pay
Vacation Pay
**Drug Free Workplace**
*** We offer priority of service for veterans and eligible spouses in all employment, training, and placement services. If you served in the U.S. Armed Forces or are an eligible spouse please let us know. ***
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