Healthcare Customer Service Representative
Cary, NC
Compensation & Schedule
• $20.40/hr
• Tues–Fri: 11:30am–8:00pm, Sat: 9:00am–6:00pm
• W2
• Immediate start
ROLE IMPACT
As a Customer Service Representative within Pharmacy Operations, you’ll be a vital point of contact for patients managing cancer treatment and other chronic conditions. Your empathetic communication and efficiency will ensure timely medication delivery, insurance processing, and critical care coordination—directly impacting patient satisfaction and safety.
KEY RESPONSIBILITIES
• Manage inbound/outbound calls to schedule deliveries, process payments, and update patient profiles
• Respond to non-clinical inquiries and escalate complex concerns to the appropriate teams
• Maintain detailed progress notes and manage prescription status updates in MIS
• Verify insurance information and assist patients with general claims questions
• Identify and escalate adverse events and product complaints to clinicians
MINIMUM QUALIFICATIONS
• High school diploma or GED; Associate degree preferred
• 1+ year call center or customer service experience
• Proficiency with Microsoft Office and management information systems
• Strong written/verbal communication and empathetic patient demeanor
CORE TOOLS & SYSTEMS
• Microsoft Outlook, Excel, Word
• Electronic medical/pharmacy records (EMR/EHR)
• Customer relationship management (CRM) systems
• Medical claims software
• Internal call routing systems
PREFERRED SKILLS
• Familiarity with pharmacy workflows or medical office settings
• Knowledge of medical terminology or claims processing
• Strong attendance and team-oriented mindset
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
...analytics division within IQVIA that helps manufacturers in the pharmaceutical and biotechnology industry meet the challenges of todays... ...for senior leaders at the top pharmaceutical and biotechnology companies in the US to address a wide variety of evolving business...
...Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities...
...learn and grow with the company I Your main responsibility as a delivery driver is to deliver orders to designated places in a timely and... ...assigned With the exception of the company-owned Jet's Pizza locations that are located in Michigan, Illinois, Florida, North...
...Job Description Job Description Orthopedic Technician Frederick, MD Pay From: $20 per hour MUST : 2+years of experience as an Orthopedic Technician - Orthopedic Must have strong casting experience Must have strong splinting experience Experience...
...Assistant Property Site Manager Part-Time, Non-Exempt Location: Livingston Office Description: If you are viewing this job listing from a job posting board (indeed, LinkedIn, etc.) and wish to apply for this position you MUST do so directly through our website...