Emergency Dispatch Operator Job at SafeTouch Security, Jacksonville, FL

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  • SafeTouch Security
  • Jacksonville, FL

Job Description

Emergency Dispatch Operator

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.

Job Summary: SafeTouch Security’s Emergency Dispatch Operators work onsite in a call center environment with the critical function of verifying our customers’ safety and dispatching law enforcement when necessary.

Duties and Responsibilities:

  • Verify and respond to alarm signals, and dispatch law enforcement when appropriate
  • Answer incoming calls within the expected timeframe
  • Contact the customer and their secondary contacts to confirm if assistance is needed
  • Maintain composure during all communication to help customers feel safe
  • Request customers to describe the nature of their emergency calls and ask follow-up questions as needed
  • Maintain proficiency in the verification and dispatching of alarms
  • Enter detailed transcripts from phone or two-way voice conversations
  • Transfer calls to other departments as needed
  • Other duties as business needs require

Requirements:

  • High school diploma or equivalent
  • At least one year of experience in customer service or emergency dispatch
  • Work weekends and holidays when required
  • Pass a drug screen and background check
  • Critically think and problem-solve in evolving situations
  • Maintain composure during emergencies or highly intense situations
  • Technical ability to multitask and use multiple programs as necessary
  • Consistently demonstrate excellent listening skills
  • Communicate clearly and effectively
  • Pay close attention to detail
  • Reliable and adaptable
  • Positive attitude and professional presence
  • Work as a team and/or independently
  • Type 30+ words per minute

Physical Requirements:

  • Remain stationary at a desk, standing, and moving from place to place for prolonged periods.
  • Occasionally move light objects.
  • Observe details at close range.
  • Take notes, operate technology, and present information.
  • Read documents using electronic devices and hard copy materials while interacting with others.
  • Exchange accurate information in person, over the phone, in writing, and electronically.
  • Communicate clearly and articulately so others will understand.
  • Drive to work as business needs require.

Job Type : Full-time, non-exempt

Schedule:

  • Mid-shift: 3:00 PM - 11:00 PM or 3:30 PM - 11:30 PM.
  • Must be able to work weekends and some holidays but will have consecutive days off during the week.

Work Location : Onsite at our headquarters in Jacksonville, FL.

Pay: $17.00 - $18.00 per hour

Incentives : Yes

Benefits:

  • Competitive pay
  • Comprehensive benefits package (medical, dental, vision)
  • Paid time off and holidays
  • Opportunities for professional development and growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation details: 17-18 Yearly Salary

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Job Tags

Hourly pay, Holiday work, Full time, Shift work, Weekend work,

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