Job Description

Director of Housing

• Location: San Francisco, CA
• Status: Full-Time / Exempt
• Schedule: Monday through Friday 9 AM - 5 PM - Onsite

ESSENTIAL FUNCTIONS

Management

• Responsible for the overall operational performance of the organization's property portfolio.
• Ensure compliance with all relevant rules, regulations, and laws. Adhere to procurement policies.
• Coordinate and strategize future projects to expand the property portfolio.
• Manage and develop annual budgets.
• Ensure alignment of property performance with budgets.
• Foster a collaborative partnership with Resident Services Leadership.
• Identify and implement strategies for ongoing operational improvements.

Day-to-Day Operations

• Develop and implement policies on building operations and maintenance.
• Monitor occupancy, rent collection, and cost control to ensure financial stability.
• Ensure all buildings are clean, well-maintained, and follow preventative maintenance schedules.
• Ensure safety procedures are followed and working conditions are safe.
• Manage resident relationships and address issues regarding property management services.
• Support the development of leasing and marketing plans for each property.
• Foster collaboration between property management staff and resident services staff.
• Manage subsidized units for residents.

Financial Reporting

• Prepare regular reports in accordance with protocols and requirements.
• Participate in the development of annual property operating budgets.
• Ensure timely collection and entry of monthly rents.
• Monitor and approve expenses for each property.
• Reconcile rent ledger and operating expenses.
• Review outstanding accounts receivable issues.

Staff Management and Development

• Recruit, hire, supervise, motivate, and develop the property management team.
• Create a work environment that fosters teamwork and a mission-driven atmosphere.
• Oversee employee performance reviews and provide ongoing support and feedback.
• Provide strong leadership, clear direction, and ensure accountability within the department.
• Experience working within a unionized organization is preferred.

Collaboration with Staff

• Ensure alignment of program outcomes and property management operations with the Leadership Team.
• Collaborate with Finance, Occupancy and Compliance, and Asset Management to meet deliverables and compliance requirements.
• Coordinate with Resident Services Department at site and agency levels.
• Support the Real Estate Development team in funding applications and project conceptualization.
• Participate in industry events, advocacy, or fundraising activities as appropriate.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY Facilities Director and Housing Operations Supervisors

Reports to: Chief Executive Officer

Qualifications

• BS or BA degree in business administration or related field.
• Minimum eight years’ experience in property management, including supportive housing, affordable housing, and non-profit management.
• Ability to develop budgets and review financial statements.
• Strong computer skills, including word processing, databases, spreadsheets, and property management software.
• High level of organization and ability to complete complex tasks with minimal supervision.
• Excellent communication skills, both written and verbal.
• Demonstrated leadership ability as a member of senior management.

If interested, please send resumes to carly.dilworth@LHH.com

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