Desktop Support Specialist Job at Stefanini North America and APAC, Chicago, IL

bFpaT1NYZ2VMSU5YZmhPdTlQS1paWUg2SUE9PQ==
  • Stefanini North America and APAC
  • Chicago, IL

Job Description

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Apply now or you may call: (248) 528-6511 / email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Job Description:

  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager.
  • Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
  • Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
  • Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
  • Windows 11 Migration.
  • Hardware / Software Troubleshooting
  • Experience with VPN, Soft Phones, Remote Desktop, VDI.
  • Asset Tracking / Inventory Management
  • Phone and Tablet support (Windows, iPhone, iOS, Android)
  • Experience with Ticketing System (ServiceNow).
  • Strong Communications Skills
  • Excellent proven track record supporting clients in a financial environment.
  • Excellent proven customer service-based approach
  • Good written and verbal communication skills
  • Good time management skills
  • Strong organizational and analytical skills
  • Ability to multi-task and work under pressure
  • Ability to work autonomously and within team

Job Tags

Work from home,

Similar Jobs

New American Funding

Entry Level Mortgage Loan Officer Training Job at New American Funding

 ...PAL Specialists effectively communicate with the customers and Loan Officers through email, telephone, text/SMS, and provide a high level of customer service to all parties involved with the interaction in order to create an exceptional customer experience. Compensation... 

Forrest Solutions

KYC/EDD Analyst Job at Forrest Solutions

 ...global management consulting firm is seeking KYC/EDD Analysts to join their team in Lewisville, TX . This role is within the cryptocurrency and fintech sector, focusing on enhanced due diligence and customer identification compliance in dynamic financial environments... 

K2 Staffing DFW

Entry Level Sales Representative Job at K2 Staffing DFW

 ...give up when faced with challenges. What You Need: Education High school diploma or equivalent. Recent grads welcome! Experience No sales experience? No problem! Well train you. Attitude A positive mindset and eagerness to learn. Ready to... 

ODORZX INC.

Car Washer / Driver $14HR to $16HR (ABQ) Job at ODORZX INC.

 .... We pride ourselves on delivering exceptional service and maintaining the highest standards and quality. If you have a passion for cars, an eye for detail, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you. Responsibilities... 

City Floor Supply

Delivery Driver and Warehouse Associate Job at City Floor Supply

 ...Role : Delivery Driver and Warehouse Associate Company : City Floor Supply Location : King of Prussia, Pennsylvania Job Type: Full-Time Compensation : $18.00 per hour, with overtime paid as time-and-a-half after 40 hours per week. Benefits available...