Job Description

Job Description

Job Type: Fulltime

Location: Needham, Massachusetts, United States (Onsite)

Experience: 6+years

Experience Required:

• Datacenter Operations Management
• Service Now knowledge
• Vendor Management
• JIRA/Confluence
• Tape Management
• Hands on support experience of data center IT equipment and processes such as networking, server racking cable management and installs.

Roles & Responsibilities:

• 6-8 years of experience in a large Data center support environment
• Install and remove IT equipment as needed.
• Read and review patch sheets, label and run cables per specs and SOP’s.
• Power readings and reporting.
• Tape operation
• Install and extend circuits as needed.
• Review new projects needs and help determine location, power, and network capacities.
• Set up distribute/ship equipment for remote sites.
• Applies technical knowledge to ensure that CPU’s, tape units, disk storage, and other peripherals are working properly.
• Recognizes and analyzes problem conditions and determines root cause whether hardware, software, network, or media.
• Applies technical knowledge to determine remedies and/or work arounds for abnormal conditions. Must be able to determine when vendor assistance and other technical support is required.
• Identifies the need for documentation and job aids and follows through to ensure completion and dissemination.
• Learns new technologies that will be implemented in the data center and trains other associates.
• Ensures physical security for the data center and systems hardware.
• Analyzes existing methods and workflows and optimizes to increase operations and production efficiency.
• Recognizes and identifies potential areas where existing policies and procedures require change, and where new ones need to be developed to accommodate business expansion.
• Maintain service level agreements with the various user departments and enterprise business units.
• Performs at or above the enterprise’s Information Technology performance standards.
• Require vendor onsite support and IS assistance when necessary 24 hours per day
• Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of illness, vacation, or education
• Understating of ITIL processes [Incident, Change & Problem]
• Understanding of monitoring tools
• Co-Ordinate with Service providers, third parties to fix the issues.

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Salary Range - $60,000-$73,000 a year

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