Customer Success Manager Job at SVI, Springdale, AR

bjVoUFRua2ZLSWRZZHhlcCtQeVNaWUwv
  • SVI
  • Springdale, AR

Job Description

Full-time, Remote Position in DFW

Our service team is looking for a client project manager to support our rapidly growing software training business.

About SVI

SVI is a U.S. based talent solutions and EdTech company that has supported the learning, education, and training needs of many of the world’s most admired companies and institutions. We create innovative learning experiences through our services , our curriculum and media solutions , and our best-in-class software .

SVI’s flagship product, Learner Mobile ( is an award-winning next generation continuous learning platform that serves the needs and desires of the modern learner, giving them on-demand content that helps them perform at their best. The 36 Dollar 360 is the industry’s lowest-priced, easiest to use, and most broadly deployable 360 assessment solution available.

What We’re Looking For

We’re looking for a client success manager to support our clients, manage the Learner Mobile software integration process, create and manage project plans, and coordinate with our creative team as they create custom training programs and courses for organizations.

The responsibilities of this role include:

  1. Partner with clients to kick-off, plan, and manage their implementation or training development projects
  2. Coordinate client interactions and meetings based on implementation or project need
  3. Build and manage detailed project plans across clients
  4. Coordinate with the SVI solutions team to kick-off and manage the success of implementation and training projects
  5. Create custom reports based on client need
  6. Ensure that timelines and success metrics are being met for our clients
  7. Supporting the Director of Services in various client administration tasks

Job Specifics

SVIers are self-driven problem solvers. We are good at figuring things out quickly, making smart decisions, and working effectively with our team and our clients' teams. Our team members are also customer-centric, often going above and beyond to support the success of our customers and their needs. A client project manager at SVI will have the opportunity to serve our clients and grow their career. We are looking for someone who:

  • Holds a bachelor’s degree
  • Has 3+ years of service or business experience
  • Ability to interact directly with clients with expertise and professionalism
  • Proficient in project management methodologies, tools, and technologies.
  • Is detail-oriented and deadline driven
  • Is tech and software savvy
  • Proactive and solution-oriented mindset
  • Ability to adapt to the dynamic nature of SVI's diverse client base.
  • Is devoted to learning about our clients and their businesses
  • Excellent communication and presentation skills
  • Training development experience is a plus

Location and Travel

This role will require occasional meetings at client locations and some travel for team and client meetings. SVI has office locations in Springdale, AR. We'd like our team member to primarily be onsite at the office; however, we have a very flexibe work environment for times that work from home is needed.

Job Tags

Full time, Remote job,

Similar Jobs

Haldeman Ford Rt. 33

Automotive Sales - Car Sales - Auto Sales Opportunity Job at Haldeman Ford Rt. 33

 ...vehicles.* Follow-up with buyers to ensure guest satisfaction and referral business.* Learn to overcome objections and thrive in sales situations* Direct report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.* Bring your A game... 

TeamPeople

Lead AV Event Technician Job at TeamPeople

 ...established, state-of-the-art event spaces. In this pivotal role, you'll take ownership of the entire technical lifecycle, from pre-production planning to flawless execution and post-event analysis. You'll collaborate closely with the Mountain View onsite production... 

Dick Law Firm - 832LAWYERS

Entry Level Attorney Job at Dick Law Firm - 832LAWYERS

 ...LAWYERS | Houston, TX Are you a recent law school graduate or newly licensed attorney eager to gain hands-on experience in insurance litigation? Join one of Houston's...  ...of Business Analytics, Duke University (2023) MBA, Rice University (2022) LLM in Taxation, University... 

StretchLab South Sarasota

Personal Trainer/Massage Therapist/Yoga Instructor Job at StretchLab South Sarasota

StretchLab is seeking personal trainers, massage therapists, physical therapists, and dance/yoga/Pilates Instructors to join our team. This is an amazing opportunity to gain experience in a new modality that is taking the fitness industry by storm. StretchLab is the ...

MedPro Healthcare Staffing

Travel Labor & Delivery, Nursery & NICU Registered Nurse - $2,984 per week Job at MedPro Healthcare Staffing

 ...Degree from accredited nursing program BLS, ACLS, NRP, PALS AWHONN Certifications Eighteen months of recent experience in an Acute Care Labor and Delivery (L&D) setting Other requirements to be determined by our client facility Benefits ~ Weekly pay and direct...