About Yard Guard
Since our acquisition in 2020, Yard Guard has grown exponentially from 300 to 3,000 customers. With a team of 20 employees, including technicians, office staff, and management, we've achieved a remarkable 40% revenue growth from 2023 to 2024, reaching $2.5 million. We specialize in lawn and tree care, offering services such as fertilization, weed control, disease and pest management for trees, sprinkler winterizations, and Holiday Light installations. Our services follow a subscription model, with several visits to our customers’ home per year, renewing annually. Committed to sustainability, we continually innovate with our proprietary Blended Organic program, delivering top-notch service. Our mission is to accelerate the transition to a sustainable landscape, starting right in our own backyards.
We are geared for growth. In five years, our expansion plan includes us adding three more locations on top of the existing Bozeman office. Following that, we hope to have up to 12 locations in 10 years. Bozeman will remain the corporate headquarters as we grow and will house the vast majority of our customer service/sales team.
Position Summary:
As a Customer Service Representative at Yard Guard, you will play a crucial role in shaping the first impression of our rapidly growing company. With our commitment to sustainability, innovation, and top-tier customer service, we have expanded from 300 to 3,000 customers in just four years—and we’re not slowing down.
We are looking for someone who thrives in autonomy, aligns with our core values, and is excited to grow alongside us. If you are obsessed with customer service, eager to make an impact, and motivated by innovation, join us in Bozeman, MT, and help shape the future of Yard Guard!
Description:
As a Customer Service Representative at Yard Guard, you will be the first point of contact for both new and existing customers, helping them find the best solutions for their lawn and tree care needs. You will manage customer inquiries across multiple channels - including phone, text, and email, while ensuring an outstanding service experience.
In this role, you will:
Success in this role requires strong communication, problem-solving, and multitasking skills, as well as an obsessive passion for providing the best customer experience. If you thrive in a fast-paced environment and love helping people, we’d love for you to join our team!
Our Values:
These are the foundation from which all of our decisions are made and we will want the candidate to do the same.
Check out our values here to ensure you align:
Competencies:
Our offer to you:
Requirements:
Benefits :
PLEASE NOTE: Part of our interview process will require an in person interview. If you cannot interview in person, please do not apply. We are excited you want to move here too, we just need people who are committed to being in Bozeman! Thanks for understanding.
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