Customer Service Representative, FCL
WHAT YOU'LL BE DOING This position will contribute to the retention of customers and revenue growth by identify customer needs, resolving customer problems, providing pricing information and processing bookings. The objective of this position is to provide the highest level of customer satisfaction by meeting and exceeding client requirements.
ESSENTIAL RESPONSIBILITIES INCLUDE:
• Respond to customer request for rates, which includes gathering customer information, quoting competitive rates and responding to customer feedback regarding rates. Proactively work with customers to obtain the booking.
• Process bookings timely, to include accurate input of customer and shipment details, for LCL and FCL ocean shipments.
• Identify customer needs, research and provide creative solutions and alternatives.
• Use all communication methods, telephone as well as email, to ensure customer understanding and satisfaction. Communicate thoroughly and clearly.
• Problem ownership. Remain engaged with the customer and all necessary parties, when situations arise, until resolution is completed.
• Update and maintain the company’s computerized customer profile database, including rates and services sold, as well as requirements pertinent to the individual customer or shipment.
• Provide backup assistance to all team members.
• Complete tasks and projects as assigned by management
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
• High School Diploma
• Preferred Transportation experience
• Related Customer Service experience
• Exceptional work ethic, team mentality, positive attitude; outstanding verbal and written communication skills
• Proficiency In MS Office suite, including Excel, Word, PowerPoint
WE ARE VANGUARD We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organization with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, Happy Society and Happy Shareholders. Day-to-day, we work together to take care of our customers and each
...General Summary Provide support for daily branch operations, i.e. make deliveries, pull orders, and put away stock. Supervisor Branch Manager Essential Job Functions 1. Have and maintain a valid drivers license 2. Make deliveries to and pick-ups from...
We are seeking a Chief Revenue Officer (CRO) with substantial experience in expanding into new sales channels and executing on a strategy to drive sales growth at retailers both in store and online. The CRO will be tasked with steering our strategic product placement and...
...Qualifications ONSITE: Location: This candidate can sit either: Freeport, NY or Kenilworth, NJ Relo Asst. Available Cost Accountant experience or Plant Controller experience Experience building bill of materials Establishing routing Establishing...
...services tackling today's supply chain challenges. We partner with entrepreneurs from the earliest stages to build breakout businesses at our... ...in the cross-border space. Your role as an Entrepreneur-in-Residence at 25m Supply Chain will be to ideate, test, and validate...
...We are seeking a driven and motivated Recruiter to join our dynamic Bangladesh team. The... ...Proven experience in a recruiting or staffing role, with emphasis on cold calling candidates... ...: Experience working in a staffing agency Familiarity with different...