Customer Service Representative, FCL
WHAT YOU'LL BE DOING This position will contribute to the retention of customers and revenue growth by identify customer needs, resolving customer problems, providing pricing information and processing bookings. The objective of this position is to provide the highest level of customer satisfaction by meeting and exceeding client requirements.
ESSENTIAL RESPONSIBILITIES INCLUDE:
• Respond to customer request for rates, which includes gathering customer information, quoting competitive rates and responding to customer feedback regarding rates. Proactively work with customers to obtain the booking.
• Process bookings timely, to include accurate input of customer and shipment details, for LCL and FCL ocean shipments.
• Identify customer needs, research and provide creative solutions and alternatives.
• Use all communication methods, telephone as well as email, to ensure customer understanding and satisfaction. Communicate thoroughly and clearly.
• Problem ownership. Remain engaged with the customer and all necessary parties, when situations arise, until resolution is completed.
• Update and maintain the company’s computerized customer profile database, including rates and services sold, as well as requirements pertinent to the individual customer or shipment.
• Provide backup assistance to all team members.
• Complete tasks and projects as assigned by management
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
• High School Diploma
• Preferred Transportation experience
• Related Customer Service experience
• Exceptional work ethic, team mentality, positive attitude; outstanding verbal and written communication skills
• Proficiency In MS Office suite, including Excel, Word, PowerPoint
WE ARE VANGUARD We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organization with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, Happy Society and Happy Shareholders. Day-to-day, we work together to take care of our customers and each
The Director of Safety is responsible for overseeing and leading the safety initiatives within Upchurch spanning all lines of business... ...complete safety program documentation. Safety Training & Education: Oversee the development of site-specific safety plans and...
.... a water treatment plant that has an office building and pump house building on site. Strong back log and growth model. Controlling... ...framing, roofing, brick and block, doors and windows, drywall, painting, etc. Strong leadership skills and interest in mentoring....
...apparel, socks and accessories for the global boutique fitness market and beyond. Our brands and products are known as best-in-class in... ...will be responsible for growing and scaling the DTC and wholesale email and SMS marketing channels for all brands at 33 Threads. This...
...Principal/Sr Database Engineer Oracle SQL/PLSQL Strategic Advisors Technology (SAT) is looking for a Principal Software Engineer who has strong understanding of database technologies and experience building enterprise cloud enabled distributed systems. We are looking...
...Audits and Inspections EHS program implementation Qualifications & Experience Required B.S. Degree in environmental studies, health & safety, science or engineering Minimum 4 - 6 years of prior EHS Experience Proficient with MS Suite (Outlook, Word, Excel,...