Customer Service Representative, FCL
WHAT YOU'LL BE DOING This position will contribute to the retention of customers and revenue growth by identify customer needs, resolving customer problems, providing pricing information and processing bookings. The objective of this position is to provide the highest level of customer satisfaction by meeting and exceeding client requirements.
ESSENTIAL RESPONSIBILITIES INCLUDE:
• Respond to customer request for rates, which includes gathering customer information, quoting competitive rates and responding to customer feedback regarding rates. Proactively work with customers to obtain the booking.
• Process bookings timely, to include accurate input of customer and shipment details, for LCL and FCL ocean shipments.
• Identify customer needs, research and provide creative solutions and alternatives.
• Use all communication methods, telephone as well as email, to ensure customer understanding and satisfaction. Communicate thoroughly and clearly.
• Problem ownership. Remain engaged with the customer and all necessary parties, when situations arise, until resolution is completed.
• Update and maintain the company’s computerized customer profile database, including rates and services sold, as well as requirements pertinent to the individual customer or shipment.
• Provide backup assistance to all team members.
• Complete tasks and projects as assigned by management
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
• High School Diploma
• Preferred Transportation experience
• Related Customer Service experience
• Exceptional work ethic, team mentality, positive attitude; outstanding verbal and written communication skills
• Proficiency In MS Office suite, including Excel, Word, PowerPoint
WE ARE VANGUARD We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organization with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, Happy Society and Happy Shareholders. Day-to-day, we work together to take care of our customers and each
...the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B...
BSA and Compliance Analyst: The BSA and Compliance Analyst will be responsible for developing, implementing, and administering the Bank's BSA/AML program to ensure compliance with the Bank Secrecy Act, and all other Anti-Money Laundering and Office of Foreign Assets Control...
BLOOD BANK CLINICAL LABORATORY SCIENTIST NEEDED IN TOP METRO ST LOUIS LAB full time, permanent position extremely competitive pay excellent benefits fantastic opportunity for someone looking to advance blood banking skills ideal candidate someone passionate about blood...
Hourly Rate: $42 per hour The 1:1 School LPN/LVN identifies and treats healthdisorders among students in the school setting. The 1:1 School LPN/LVN providesinstruction for the students general wellbeing and disease prevention. TheSchool LPN/LVN monitors the student...
...Intercap Lending is seeking a skilled Compliance Specialist to join our compliance team. This individual will focus on managing and monitoring... ..., and maintaining company policies and procedures related to mortgage compliance. Work with internal departments to resolve any...