Are you a customer advocate who stays current with industry “Best in Class” service practices? We are seeking an experienced Customer Service Manager to join our team! They will be a professional who brings best in class service forward in the daily management of the Customer Service operations team and practices. They will ensure a storekeeper experience with every transaction. They will lead the department with efficiency and maintain service level consistency throughout all hours of operation, complying with all Vermont Country Store values, guidelines, standards and continued customer satisfaction.
Location: 15 West St, Rutland, Vermont 05701
Key Responsibilities:
What you bring:
Who We Are:
The Vermont Country Store is one of the most unique and beloved companies in America. Orton Family owned since 1946, the company offers a comprehensive assortment of high-quality, practical and hard-to-find goods through its catalog, website and two stores in Weston and Rockingham, Vermont. Despite the company’s image as an old-fashioned country store, The Vermont Country Store is a champion of innovation in our marketing, our operations and as an employer of choice. For two years running, The Vermont Country Store has earned the #1 ranking in the Universal Service Provider category of Newsweek Magazine’s Best Online Shops, placing ahead of Amazon, WalMart, Target and other industry leaders. Come join our high-performing team who collaborate, innovate, and deliver strong results. We're committed to seeking life-long learners, promoting from within and creating long-term opportunities for those who excel. We welcome you to apply even if you don’t check all the boxes. We hope you'll consider joining us and see where a career with us can lead you.
What we offer:
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