Job Description

Responsibilities:

• Accurately track all customer touchpoints according to established procedures in company CRM Salesforce
• Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
• Provide consistent, efficient, and effective customer service in a multi-channel environment
• Coordinate and process all inbound requests in a timely, quality & consistent manner
• Identify and communicate escalation issues per established escalation policy
• Follow Quality Program guidelines to meet expected phone, email and chat performance
• Follow published attendance policy including established channel schedule

Qualifications

• 1-3 year(s) of customer service experience.
• High School Diploma/GED required.
• Type minimum 35 wpm.
• Basic knowledge of Microsoft Word and Microsoft Excel
• Ability to input information into computer systems.

Skills

• Team player
• Driven and competitive
• Values time management
• Dependability
• Listening skills
• Multi-tasking

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