Client Concierge Job at Rodriguez Law Office PLLC, Houston, TX

bjVGRlRYTWNLWUJTZlJLcjh2V1laSWY2S3c9PQ==
  • Rodriguez Law Office PLLC
  • Houston, TX

Job Description

We are not your typical small immigration law firm. Our entrepreneurial law firm is poised for aggressive growth, and we’re looking for a Client Concierge who can hit the ground running to give callers and visitors an outstanding customer service experience.

Our Client Concierge will build relationships with people who contact our firm looking for help with a legal or personal crisis. Our clients are in a place of vulnerability. Sometimes they’re scared, sometimes they’re angry and they’re almost always stressed. Success in this position requires that you display a combination of being calm under pressure, empathy, respect, and maturity. You will play an integral role in creating memorable experiences for clients and everyone else who contacts our firm.

Responsibilities

Your basic responsibilities:

Answer phones and welcome guests

Schedule appointments and manage calendars

Perform basic administrative tasks – draft documents, copy, scan, file

Communicate with potential and existing clients in person, by phone and email

Manage paper and electronic files

Back up team members when they need a hand or a day off

Maintain client confidentiality

These items are non-negotiable:

-You must be available to work and be in the office Monday – Friday at 8:30 am.

-You must have strong administrative skills and be detail-oriented

-You must be comfortable working with various computer programs, databases and systems

-You must be reliable, trustworthy and able to maintain strict confidentiality

-You don’t think making coffee or getting our guests a beverage is beneath you

-You must be a positive, high-energy team player who is results-oriented – No Drama!

-You must care about something and have goals in life.

-High-maintenance, humorless, self-entitled, or self-important individuals will not succeed in this position and need not apply.

-Bilingual in English and Spanish is a must.

Salary is commensurate with skill and experience and is negotiable.

Qualifications

Ideally, you will have experience as a Receptionist, Secretary or Legal Assistant in a law firm, but we are willing to train the right Administrative Assistant, Secretary or service-minded office professional. Your personality, character, intelligence, and integrity are also extremely important considerations. You must have positive energy, adaptable to change and not easily offended. 

We will teach you everything you need to know about working in an immigration law firm as long as you are dedicated to learning and following instructions. 

Oh, and we are growing, so you will be called upon to wear many hats. You need to be able to change gears quickly … with a smile.

If the following describes you, then YOU may be the superstar we are looking for:

You believe it’s important to greet all potential and existing clients with a warm, friendly welcome

You answer the phone with a smile

You are skilled at communicating with people on the phone, in person and by email

You are a relationship-builder who is comfortable interacting with different types of personalities and all levels of authority, even if they’re not at their best

You see an opportunity for organization where others see a mess

You are eager to learn new tasks and computer systems

You know your ABC’s without singing (and know why that’s important)

You value doing it right the first time, so proofread your work and double-check details

You know what happens in the office, stays in the office

You genuinely care about clients and want to deliver an experience that turns them into raving fans.

Job Tags

Monday to Friday,

Similar Jobs

Believe Advertising & PR

Virtual Assistant - WFH Job at Believe Advertising & PR

 ...calendar management. Handle basic administrative and organizational tasks. Provide excellent customer service to clients via email, chat, or video calls. Utilize provided tools and training to enhance productivity and efficiency. Requirements: Basic computer... 

Brightpath Associates LLC

Director of Engineering Job at Brightpath Associates LLC

 ...Were looking for a Director of Engineering Projects in Indiana to take charge of large-scale, high-impact initiatives in the industrial sector. This is a leadership role focused on overseeing the design, installation, and startup of critical new processes and equipment... 

The Metiss Group

Video Storyteller Job at The Metiss Group

Are you passionate about working for a small business committed to growthboth theirs and yours? Do you have a flair for storytelling that transforms ideas into impactful, high-quality video content? Are you eager to join an in-person, thriving marketing team where...

Fresenius Kabi USA

Patent Agent Job at Fresenius Kabi USA

 ...program, and health benefits to include medical, prescription drug, dental and vision coverage...  ...documentation. Collaborate with foreign IP colleagues regarding global patenting...  ..., Engineering, or a related science; Graduate degree preferred. ~ Registration to practice... 

Lisa McDennon Design

Senior Interior Designer Job at Lisa McDennon Design

 ...About Lisa McDennon Design: Lisa McDennon Design is renowned for...  ...artistry and function, creating interiors that beautifully reflect each...  ...boutique, Nuance. The @nuance_home shop showcases curated treasures...  ...of our design team, you will work closely with Lisa (Principal Designer...