Citizen Assistance Specialist
6-month CTH
Location: On-site, (5 days a week)
Position Overview
The Citizen Assistance Specialist plays a critical role in providing support to the public regarding government services. This position requires strong investigative, problem-solving, and customer service skills to handle complex inquiries, process complaints, and ensure proper resolution. The specialist will engage with the public through multiple channels, including phone, email, and fax, to address concerns, and log the complaints into the system.
Key Responsibilities
Minimum Qualifications
Preferred Skills & Competencies
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