JOB SUMMARY:
The Case Manager is responsible for carrying a caseload and providing comprehensive case management and re-housing / placement services to homeless families residing in our congregate and scattered-site family shelter units, in accordance with DHCD and our client's requirements.
JOB RESPONSIBILITIES:
• Maintain excellent boundaries, a high degree of confidentiality and ethical behavior.
• Treat all participants, guests, staff, and collaterals with respect and dignity.
• Always adhere to HIPPA regulations.
• Communicate effectively with the clinical director, program director and case management team to ensure continuity of care to avoid disruption of services.
• Ensure that each participant's emergency and basic needs are met upon entry and during the entirety of their stay.
• Welcome and greet all new participants within 24 hours of entry, complete intake paperwork and provide a thorough orientation to the program and DHCD rules and requirements.
• Create and maintain a case file on all assigned participants that adhere to professional record keeping, documentation standards and DHCD requirements.
• Conduct a thorough admission assessment on all new participants within 5 days of entry into the shelter to form the basis for the initial re-housing plan.
• Complete and enter initial rehousing plan into ETO within 14 days of participants' entry.
• Responsible for entering participant information into ETO system.
• Record and maintain DHCD touchpoints in ETO during length of stay (at entry, re-assessment,1 year, and when they exit)
• Responsible for completing participant referrals for all accepted services.
• Meet with participants on a bi-weekly basis, maintain and enter documentation into ETO system.
• Experience using a strengths-based, trauma-informed care and a collaborative approach with participants.
• Experience using various therapeutic modalities in working with participants, including Motivational Interviewing, CBT and modeling.
• Reassess and update each participant's re-housing plan every 30 days and document progress in ETO, accurately reflecting the participants compliance and progress.
• Communicate all outside collaterals, as authorized, to create continuity of care and advocacy to assist in participant's progress.
• Participate in all staff, team, training, and supervision meetings.
• Maintain up to date knowledge and understanding of resources for essential, programmatic, and supportive services.
• Facilitate, attend, and participate in workshops for participants.
• Transport clients as needed.
• Flexible schedules as some evening hours may be required.
• Participate in the on-call rotation. Must complete 1 week of on call every month.
• Assist participants to identify and address potential barriers, employment, housing, or education needs.
• Review and verify participant job search logs on a weekly basis.
• Initiate and maintain contact and service coordination with DCF Worker assigned to families within 30 days of entry.
• Conduct scattered site home visits on a bi-weekly basis for assigned families to monitor and address unit cleanliness, upkeep and family compliance.
• Submit maintenance tickets or supply requests as needed for participants.
• Review and approve/reject participant overnight pass requests.
• Develop positive, productive, and collaborative relationships with participants while upholding shelter rules and guidelines.
• Review family housing search logs weekly for active housing search.
• Assist participants (and housing coordinator) with all family housing applications.
• Assist in accompanying participants to outside appointments as needed.
• Assist families with moving and transition supports.
• Prepare and submit quality non-compliance reports to the DHCD Non-compliance unit.
• Prepare and submit Serious Incident Reports to state contracting agencies
• Initiate trauma informed crisis prevention/ intervention when necessary.
• Apply de-escalation and safety skills and techniques during responses. Initiate calls to 911 or the 24/7 Behavioral Crisis team, as appropriate.
• Fulfill mandated reporter responsibilities and obligations and follow the Child Abuse and Neglect Reporting (51A) Policy and Procedures.
OUR IDEAL CANDIDATE HAS:
• Education: MSW, BSW or a similar degree strongly preferred. Years of related experience will be considered in lieu of higher education. High School diploma required.
• Directly related experience providing case management, crisis intervention and housing assistance services to homeless clients.
• Residential experience a plus as well as familiarity with ETO.
• Knowledge of case management best practices and skills standards with demonstrated proficiency, housing subsidies and resources, community services and resources, public benefit programs, children's needs/child development, trauma-informed care, child abuse and neglect, as well as substance abuse/mental health issues.
• Professional knowledge of/experience with DHCD, local or regional housing authorities/ agencies, and DCF a plus.
• Personal qualities and skills: excellent interpersonal and communication skills orally and in writing, initiative, positive attitude, non-judgmental, compassionate, accountable, resourceful, good time management and organizational ability, excellent judgment, attention to detail, ability to manage multiple tasks and crises and prioritize, ability to work with a diverse population, and ability to work independently and as part of a team.
• Bilingual ability a plus.
• CPR/First Aid certification required or willing to become certified upon hire.
• Previous training in crisis prevention / intervention strongly desired (i.e. CPI or equivalent).
• Reliable attendance and punctual reporting of work required.
• Valid driver's license.
• CORI required.
• Must pass CORI and driving history check.
• Maintain proficient computer skills and abilities including but not limited to the use of Windows operating systems, Office Suites, Excel, PowerPoint, HMIS system and software and Communication/Collaboration technology (Zoom, Teams etc.)
ABOUT OUR CLIENT:
Our client breaks the patterns of instability that lead to homelessness and hunger on the North Shore, one individual at a time, by providing a safe, dignified, nurturing, and supportive environment in which every individual may achieve stability, resilience and independence. This is an exciting opportunity for a passionate, committed and qualified individual to join our dynamic, mission-driven, growing organization.
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