Call Center Representative Job at Tennessee Community Services Agency, Jackson, TN

bXBoT1RuNFlJb05RZVIyajlmV1paSW43SVE9PQ==
  • Tennessee Community Services Agency
  • Jackson, TN

Job Description

Tennessee Community Services Agency (TNCSA) is seeking to fill a full-time position in our TennCare Provider Call Center. The TennCare Provider Call Center provides information and assistance pertaining to TennCare eligibility verification and claims status, processing, and resolution for TennCare providers.

**Work from home is available AFTER the successful completion required training which usually takes 3-4 weeks and is conducted at the Jackson, TN office.

The schedule for this position is Monday through Friday, excluding State observed holidays, 9:00am - 5:00pm.

About the Role - Duties include, but are not limited to, the following: Providing assistance to TennCare providers and members regarding TennCare eligibility, TennCare covered services, application processes, eligibility categories and requirements, program policies and procedures. Provide customer service, conflict resolution, and conflict de-escalation. Maintaining an excellent working relationship with the TennCare Bureau, as well as TennCare providers, managed care contractors, and/or other State agencies. Acquire and maintain proficiency in knowledge of TennCare program through training.

Minimum Qualifications - High School Diploma or equivalency, Valid Drivers License, Agree to a Criminal Background Check, 1 - 2 years of work experience.

Preferred Skills - Previous call center and/or customer service experience.

Benefits Include - Paid time off, all State of TN holidays observed, health, vision, dental, and life insurance.

Tennessee Community Services Agency is an equal opportunity employer. Applicants are considered for all positions without regard to political affiliation, religion, gender, age, race, color, national origin, sexual orientation, disability, marital or veteran status, the presence of a non-job-related medical condition or handicap, or other status protected under local, state or federal laws.

Job Tags

Holiday work, Full time, For contractors, Work experience placement, Local area, Work from home, Monday to Friday,

Similar Jobs

InSync Healthcare Recruiters

Cardiology NP or PA Job at InSync Healthcare Recruiters

Cardiology Nurse Practitioner/Physician Assistant opportunity in Nashville, TN. Great opportunity to join a Community hospital setting, level 3 trauma, with 560 full-time employees. Medical services include OBGYN, General Surgery, Heart & Vascular, Primary Care, Urology...

National Recruiters

Nurse Practitioner Job at National Recruiters

 ...We are seeking flexible and autonomous Nurse Practitioners and Physician Assistants to conduct...  ...the provided iPad No continuum of care, on-call, or follow-up is necessary with the...  ...7.5-hour days per month Willingness to travel throughout your county and neighboring... 

Ultimate Staffing

Site Devolpment Analyst Job at Ultimate Staffing

Our Client is looking for a Site Devolpment Analyst About Us: Our Client is redefining EV charging by delivering the most reliable, driver-centric, and technologically advanced network in North America. Founded by eight of the world's largest automakers-BMW, General ...

Peckham Industries

Truck Driver Class A (Req #: 1042) Job at Peckham Industries

 ...educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable. Job Summary: The Truck Driver should be well-organized and transport emulsion, stone, blacktop and equipment in a safe and responsible manner. This position... 

Prime WorldWide

CDL-A TRUCK DRIVERS AND OWNER OPERATORS Job Job at Prime WorldWide

CDL-A TRUCK DRIVERS AND OWNER OPERATORS JobPWW IS LOOKING FOR QUALIFIED CDL-A TRUCK DRIVERS OUT OF SAN FERNANDO VALLEY IN LOS ANGELES, CA. OTR * REGIONAL * CA ONLY * Solo Drivers or Owner Operators * Driver No Touch Freight * All Miles Paid Loaded and Empty...