Call Center Representative Job at LHH, Louisville, KY

bFpsRVNIOFVMNFpYZWhLaitQU1JZSVgxSWc9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

ALC Investment Group

Security Guard Job at ALC Investment Group

 ...for any damages to container and/or seal Qualifications Interpersonal Skills and Customer Service Experience in Physical Security and Personnel Security Knowledge of Private Security protocols Ability to handle customer interactions professionally... 

LOWER & KESNER, LLP

Workers' Compensation Defense Attorney Job at LOWER & KESNER, LLP

 ...workers compensation community after fifteen (15) years of service is top notch. L&K is a fully remote, virtual office law firm offering the ability to work from home and provide all members of our law firm Family with a tremendous work/life balance.We work hard and... 

Compassionate Care Community Services, LLC

CAREGIVERS Job at Compassionate Care Community Services, LLC

Company Description Compassionate Care Community Services, LLC provides residential and day services for adults with special needs. Role Description We are looking for reliable, hardworking individuals to join our team!At Compassionate Care, we provide day and...

LaSalle Network

Customer Experience Associate Job at LaSalle Network

 ...level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies... 

Avo

Class C Sprinter Van Delivery Driver Signing Bonus Job Job at Avo

Class C Sprinter Van Delivery Driver Signing Bonus JobAbout the role:As a customer delivery driver you will delivery our customer's grocery orders to residential and office buildings within the NYC Metro Area. Avo provides sprinter vans and a hand truck. You will...