Call Center Representative Job at LHH, Louisville, KY

bFpsRVNIOFVMNFpYZWhLaitQU1JZSVgxSWc9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

Gudorf Plumbing Heating Cooling Electrical, Inc.

Residential Construction Framer Job at Gudorf Plumbing Heating Cooling Electrical, Inc.

 ...quality standards. Familiarize yourself with architectural plans and schematics to understand the layout and specifications of the framing structure. Choose appropriate materials (studs, joists, rafters, etc.) and prepare them by measuring, cutting, and shaping using... 

JSAV

Audio Visual Technician Job at JSAV

 ...fostering a customer-focused, innovative, and team-oriented culture.Specializing in live events, we provide state-of-the-art audio-visual solutions that elevate conferences, meetings, and events within the hospitality sector. Our skilled technicians and creative professionals... 

California State Gov

Police Dispatcher II Job at California State Gov

 ...California State Gov - JobID: 4087341 [Dispatcher Coordinator / Telecommunicator] As a Police Dispatcher at the State of California, you'll: Maintain communications between Police and Fire personnel, the public and other law enforcement and fire agencies; Receive and... 

Fast Freight Express

CDL A Local Driver Job at Fast Freight Express

 ...ANNUAL BASE BEING HOME EACH NIGHT - FULL COMPANY BENEFITS If you are looking for a company...  ...and the friendly family atmosphere of a small company, take a look, at FastFreight...  ...tractors - High-quality, well-maintained trucks, company shop Assigned Daycabs, no slip... 

MJ Boyd Consulting

AVP Banking Operations Job at MJ Boyd Consulting

 ...maintaining the efficient and timely processing and execution at a back office level all transactions running thru the NYA, including Loans,...  ...experience working on the operations side of a commercial bank (preferably an FBO in NY). Detailed knowledge of payments systems...