Call Center Representative Job at Insight Global, Springdale, OH

bnBoUFRId1pJb05VZXhldDhmT1FZSWIxSXc9PQ==
  • Insight Global
  • Springdale, OH

Job Description

Job Description:

An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a 6-month contract to hire position. These employees will be joining their Client First Center team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.

Essential Functions/Responsibilities:

- Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat

- Recognize sales opportunities and refer clients to sales associates

- Remain current on products, services, policies, and procedures

- Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank

- Resolve customer issues through account research and utilization of support materials and resources

- Perform customer account transaction and maintenance activities accurately

- Strive for first contact resolution of customer inquiries, transactions, and problem resolution

- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Desired Skills and Experience:

- 1+ years of experience working in a professional office setting

- Extremely reliable and clear communication skills

- Comfortable being seated the majority of the day taking calls

Compensation:

-Up to $18/hourly

Job Tags

Hourly pay, Contract work,

Similar Jobs

Anthro-Tech

Copy Editor (Temporary W2) Job at Anthro-Tech

 ...organizations to transform how they engage their customers, including dozens of county, state and federal government organizations, Goodwill, Meta, The Allen Institute for Artificial Intelligence, and the Bill & Melinda Gates Foundation. Anthro-Tech was founded in 1997.... 

Lew Thompson & Son, Inc

CDL-A Dedicated Driver - Home Daily Job at Lew Thompson & Son, Inc

CDL-A Dedicated Driver Home Daily $1,400 Weekly Guarantee Home Time: Home Daily Please call for more information! Hiring CDL-A Truck Drivers in the your area. Earn $0.55/mile + $40/load + $1,400 weekly minimum. Running lanes are within a 100 mile air radius. Assigned... 

River City Science Academy Southeast

Elementary School Teacher Job at River City Science Academy Southeast

 ...first grade class teacher position in the River City Science Academy at Southeast (12397 Phillips highway, 32256) for the 2024-2025 school year. Join the Educational Transformation! RCSA Southeast, South Duval's newest school, is calling passionate educators to be a... 

Swoon

Sr. Data Systems Analyst Job at Swoon

 ...Swoon is actively seeking a Sr. Data Systems Analyst to join the team! What your day-to-day look like? Responsible for formulating system scope and objectives, gather requirements, convert business requirements into technical requirements based on the architecture... 

Aspirus Health

Director, System Clinical Quality and Risk Management Job at Aspirus Health

 ...Kirby Bates Associates has been exclusively retained by Aspirus Health to conduct a search for their next Director, System Clinical Quality and Risk Management based in Wausau, Wisconsin. Aspirus Health is a non-profit, community-directed health system, with a network...