Call Center Representative Job at Coforge, Charleston, WV

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  • Coforge
  • Charleston, WV

Job Description

Job Title: Call Center Agent

Skills: Consumer customers, Calling, Bulk calling, Microsoft Office products (MS Word, MS PowerPoint, MS Excel)

Experience: 2+ Years

Location: Charleston, West Virginia

Job Type: Contract

We at Coforge are hiring Call Center Agent with the following skillset:

  • Promoting and/saving products and services.
  • Providing an excellent customer experience via phone.
  • Negotiating and completing save/service order requests from customers.
  • Working with customers patiently, tactfully, and efficiently.
  • Accurately informing customers of various fees and adjustments.
  • Providing options to the customer based on product and service needs.
  • Active listening skills.
  • Ability to follow tactical call flows to optimize the customer experience.

Job Tags

Contract work,

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