Call Center Operations Manager Job at Insight Global, Ridgefield, NJ

bEpGSlEzOFlJb0JUZnh5ajgvYVdab2IrS3c9PQ==
  • Insight Global
  • Ridgefield, NJ

Job Description

Desired Skills and Experience:

  • 5+ years of experience as a Call Center Manager
  • Experience working in professional services
  • Experience implementing and improving processes
  • Experience managing at least 20+ person teams
  • Tech Savvy/CRM experience

Plusses:

  • Law Firm experience
  • Experience with RingCentral or Salesforce

Day-to-day:

Insight Global is seeking a Call Center Operations Manager for one of our clients based in northern New Jersey. This role will be an onsite position and will be managing a team of close to 20 individuals.

We are seeking an experienced and dynamic Call Center Manager to lead our customer service operations in Northern New Jersey. The ideal candidate will have a proven track record in managing large call center teams, driving performance improvements, and ensuring exceptional customer service. This role requires strong leadership, strategic thinking, and the ability to foster a positive and productive work environment.

Key Responsibilities will include but not limit:

  • Oversee daily operations of the call center, ensuring efficient and effective service delivery.
  • Develop and implement strategies to improve customer satisfaction, call quality, and operational efficiency.
  • Monitor key performance indicators (KPIs) and provide regular reports to senior management.
  • Lead, mentor, and develop a team of call center managers and agents.
  • Manage staffing levels, including recruitment, training, and scheduling.
  • Handle escalated customer issues and ensure timely resolution.
  • Collaborate with other departments to align call center operations with overall business objectives.
  • Stay updated on industry trends and best practices to continuously enhance call center performance.

Compensation:

$130.000 to $150,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Job Tags

Similar Jobs

Initial.IT

Marketing and Communications Coordinator Job at Initial.IT

 ...Job Description Job Description Managed Services Provider seeks a Marketing and Communications Coordinator Are you ready to take your career to the next level? Join our dynamic team as a Marketing and Communications Coordinator, where you will play a key role in... 

China Global Connections

Kindergarten English Teacher Job at China Global Connections

We are looking for an English Teacher for a Kindergartenbased in Beijings Chaoyang district. This is a full-time position starting ASAP.Job responsibilities:Together with teaching assistants, support the children intheir learning journeyfrom Monday to Friday. During... 

Hahn & Clay

Estimator Job at Hahn & Clay

 ...Job Summary: The Fabrication and Machining Estimator is responsible for evaluating project requirements and preparing accurate cost estimates for fabrication and machining services. This role requires an in-depth understanding of materials, processes, and industry standards... 

Meritore Technologies

: Junior Scrum Master Job at Meritore Technologies

We are seeking a motivated and detail-oriented Junior Scrum Master to support our Agile teams in delivering high-impact integration projects . The ideal candidate will have foundational Scrum knowledge, hands-on experience facilitating Agile ceremonies, and a strong understanding... 

SPECTRAFORCE

Manufacturing Data Entry Coordinator Job at SPECTRAFORCE

 ...Manufacturing Data Entry Coordinator 3 months assignment Morris Plains, NJ 07950 This position's starting pay is: $25.00/hr. Notes: Strictly 3 month contract, potential for extension if issues with S4 system. June/July = normal business hours, 8 hours...