Call Center Customer Service Representative Job at Calculated Hire, Columbus, OH

bTVORVRuTWNLNEpSZngydDhmQ1VaSUgxSUE9PQ==
  • Calculated Hire
  • Columbus, OH

Job Description

Call Center Customer Service Representative

Hybrid – Columbus, OH (Training onsite)

Responsibilities:

  • Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
  • Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
  • Work with callers to resolve complex problems by gaining understanding of large-scale operational processes.
  • Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
  • Utilize software systems to facilitate patient interactions.
  • Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
  • Help promote a culture of positivity and teamwork across your team.

Qualifications:

  • High school diploma or equivalent required
  • Two years of customer service experience over the phone or in person
  • Passion for providing excellent customer service
  • High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in.
  • High proficiency with technology and using multiple computer-based systems with ability to learn new programs.

ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

  • Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Tags

Permanent employment, Contract work, Local area, Immediate start,

Similar Jobs

The H&K Group

Rock Truck Driver Job at The H&K Group

 ...Douglassville Quarry, a division of the H&K Group, Inc., is looking for a Rock Truck Driver to join their team! The driver operates straight or articulated rubber-tired rock truck equipped with hydraulically powered bed to transport and dump material. A CDL license... 

Find Great People | FGP

Subsea Cable Engineer Job at Find Great People | FGP

 ...Summary This position is responsible for maintaining a subsea dark fiber network for a growing, multi-tenant data center and international cable landing station. As the Subsea Cable Engineer, you will be responsible for day-to-day requirements, regular preventative... 

Advantage Solutions

Sr Analyst Job at Advantage Solutions

Sr Analyst Client Teams Position Summary As part of a team where analytics and insights are regarded as essential resources to the retail...  ...Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations,... 

The Judge Group

Personal Care Assistant Job at The Judge Group

 ...Our client is currently seeking a Personal Care Assistant for the 2025 school year! Shift: Monday to Friday, 7:45 AM - 2:45 PM Description of Basic Responsibilities The Personal Care Assistant will work closely with students to provide behavior and academic... 

Bluebird Kids Health

Pediatrician Job at Bluebird Kids Health

About Bluebird Kids Health Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. Our mission is to provide exceptional care, so every child can thrive . We offer comprehensive, evidence...