Call Center Customer Service Representative Job at Calculated Hire, Columbus, OH

bTVORVRuTWNLNEpSZngydDhmQ1VaSUgxSUE9PQ==
  • Calculated Hire
  • Columbus, OH

Job Description

Call Center Customer Service Representative

Hybrid – Columbus, OH (Training onsite)

Responsibilities:

  • Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
  • Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
  • Work with callers to resolve complex problems by gaining understanding of large-scale operational processes.
  • Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
  • Utilize software systems to facilitate patient interactions.
  • Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
  • Help promote a culture of positivity and teamwork across your team.

Qualifications:

  • High school diploma or equivalent required
  • Two years of customer service experience over the phone or in person
  • Passion for providing excellent customer service
  • High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in.
  • High proficiency with technology and using multiple computer-based systems with ability to learn new programs.

ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

  • Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Tags

Permanent employment, Contract work, Local area, Immediate start,

Similar Jobs

David's Bridal

Seasonal Seamstress Sewing Specialist Job at David's Bridal

 ...standards for all merchandise. ~Ensure that alteration pricing is at company standards.~Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. ~Resolve customer service issues in a swift and effective... 

Saddle River Day School

Middle and Upper School Spanish Teacher Job at Saddle River Day School

 ...Middle and Upper School Spanish Teacher Saddle River Day School is seeking a passionate and dedicated full-time Spanish teacher to join our faculty for the 2025-2026 school year. This position involves teaching both Middle and Upper School Spanish classes and serving... 

Integrated Building Solutions

Electrical Project Manager Job at Integrated Building Solutions

 ...POSTING POSITION: Electrical Project Manager REPORTS TO: Operations Director LOCATION: Minneapolis, MN WHO WE ARE: If youre tired of being a small player in a big company, Integrated Building Solutions (IBS) might be the place for you to be seen... 

Baylor College of Medicine

Instructor - Critical Care Nephrology Job at Baylor College of Medicine

 ...Goals Continued Baylor College of Medicine and Department Summary: The Pediatric Critical Care Nephrology Instructor program at Baylor College of Medicine provides specialized training for graduates of Pediatric Critical Care, Pediatric Nephrology, or Perinatal/... 

Medix™

Community Health Worker - 238762 Job at Medix™

 ...Responsibilities: Educate individuals and communities on various health topics and resources Conduct outreach activities to promote health programs and services Assist individuals in navigating the healthcare system and accessing appropriate resources Provide...